DAKOTAH JONES
Marionville,MO
Summary
Operations Manager Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Operations Manager
HERRMAN LUMBER CO
06.2023 - Current
- Evaluated operational costs and identified areas of improvement
- Created an environment of open communication between departments that improved collaboration among teams
- Evaluated existing systems and technologies regularly to make sure they are up-to-date with current best practices
- Adhered to corporate standards and regulations, encouraging safe and efficient operations
- Developed and maintained relationships with customers and vendors for successful project completion
- Developed and implemented effective strategies to reduce costs while maintaining quality standards
- Prepared staff work schedules and assigned specific duties
- Maintained accurate inventory records while ensuring optimal stock levels at all times
- Developed talented team, participating in hiring, coaching, and performance management processes
- Maintained professional working relationships and promoted open lines of communication with staff
- Analyzed financial data to identify trends and develop solutions that improved profitability.
Lumber Expeditor/Millwork Specialist
HERRMAN LUMBER CO
01.2021 - 05.2023
- Being a millwork specialist includes: processing special orders, ordering in stock items, setting dates and times for delivery as told, and receiving products into the system
- As well as; keeping in constant contact with vendors, setting pricing, and being highly organized in order to create a constructive and proficient process
- The biggest key part of being a millwork specialist is building relationships with customer to ensure repeat business
- Conducted regular price comparisons between competitors to ensure competitive pricing structure was in place
- Maintained inventory levels by ordering new lumber products as needed
- Recommended improvements for workflow processes that increase productivity levels.
Sub-Contractor
C & D Construction, LLC
02.2017 - 01.2021
- My main goal throughout the construction business was to assist and execute a customers' vision of their interior and exterior home
- From the very beginning of demolition to the meticulous finishing touches, I was responsible for self-perseverance, problem solving as well as being articulate
- I have successfully assisted on the completion of over one-hundred homes, leaving hundreds of customers satisfied
- Communicated effectively with clients regarding their specific needs and expectations
- Measured, marked, and recorded distances across or between points
- Unloaded and identified building materials, machinery, and tools, distributing to appropriate locations according to project plans and specifications
- Repaired existing structures by replacing broken boards or shingles
- Performed carpentry work such as framing, drywall installation, and trimming; operated power tools and hand tools safely and efficiently
- Performed basic maintenance activities such as cleaning tools after use
- Prepared construction sites to eliminate possible hazards
- Repaired existing structures including masonry work, roof repairs, replacements and waterproofing treatments
- Maintained cleanliness of work site by removing debris and trash.
Cashier
Lowe's Home Centers, LLC
02.2018 - 07.2018
- Being a cashier included having the responsibility of accuracy, fast-learning and the ability to teach others
- Greeted customers entering store and responded promptly to customer needs.
- Making sure customers of all kinds were satisfied, whether it be in person or over the phone was a valuable life experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Waitress/Cashier
Your Pizza Place
03.2016 - 05.2016
- As a waitress serving customers included taking and inputting orders into a computer system accurately and in a timely fashion, listening intently and reiterating effectively
- During slow moments of this job, I ensured to stay busy including deep cleaning, tending to cooks, and organizing to promote a clean and inviting environment
- Due to a car accident I was no longer able to be employed for a period of time
- Maintained inventory and store visual presentation to meet customer needs
- Delivered customer service by greeting customers and answering any store inquiries
- Accurately processed customer payments using cash, credit cards, and checks
- Provided customers with product information and responded to inquiries courteously and promptly
- Utilized problem solving skills to effectively handle difficult situations
- Developed strong customer service skills by providing efficient and accurate service
- Developed strong customer relationships to support satisfaction and loyalty
- Resolved customer complaints in a timely and professional manner.
Education
High School Degree -
Aurora High School
05.2017
Skills
- Teamwork
- Staff Training
- Communication
- Active listening
- Adaptability
- Time management
- Organization
- Customer Service
- Conflict resolution
- Empathy
- Self Motivated
- File Management
- Sales Operations
- Team Management
- Special Orders
- Safety Meetings
- Loss Prevention Goals Monitoring
- Workflow Planning
Timeline
Operations Manager
HERRMAN LUMBER CO
06.2023 - Current
Lumber Expeditor/Millwork Specialist
HERRMAN LUMBER CO
01.2021 - 05.2023
Cashier
Lowe's Home Centers, LLC
02.2018 - 07.2018
Sub-Contractor
C & D Construction, LLC
02.2017 - 01.2021
Waitress/Cashier
Your Pizza Place
03.2016 - 05.2016
High School Degree -
Aurora High School
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