Dakotah Robinson
Inverness,FL
Summary
Hard working, knowledgeable and dedicated customer service professional with over 5+ years of experience. Solid team player with outgoing, positive demeanor and proven skills in establishing bonds with patrons. Motivated to maintain customer satisfaction , sales and contribute to company success. Looking to use my experience and skills within a company I can grow with.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Engage Pickleball
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally with product questions and inquiries.
- Achieved goals for sale of company's products and services and exceeded performance metrics for customer service.
- Managed high-volume caseloads, maintaining accuracy and promptness in warranty claim processing.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers and dealers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Experience with Shopify, Shipstation, Gorgias, Return Logic, Homebase, RingCentral, Google Spaces and Dialpad
- Participated in staff meetings to discuss innovative strategies to improve services.
- Collaborated with sales and service teams to provide seamless customer experiences during the warranty process.
- Reduced warranty costs by implementing effective quality control measures and proactive maintenance strategies.
- Built strong relationships with dealerships, fostering open communication channels for efficient warranty claim submissions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked with shipping departments to facilitate communication and deliver personalized solutions to customers.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Take the extra mile to engage customers and provide the best experience for them, including sales.
- Learned and adapted quickly to new technology and software applications.
Cashier
Sparr Building And Farm Supply
06.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative (WFH)
Pro Legal Services
06.2022 - 06.2023
- Conducting sales calls: Making outbound calls to potential customers to promote and sell products or services, explaining features and benefits, and answering questions
- Building relationships with customers: Developing rapport and maintaining positive relationships with customers to understand their needs, preferences, and purchasing behaviors
- Verifying customer information: Collecting and verifying customer information, such as contact details, billing addresses to ensure accuracy and compliance with company policies.
- Resolving customer inquiries or issues: Addressing customer inquiries, complaints, or issues in a professional and timely manner, providing appropriate solutions or escalating to a higher level of authority when necessary.
- Maintaining sales records: Keeping accurate and up-to-date records of sales activities, customer interactions, and sales transactions for reporting and analysis purposes.
- Meeting sales targets: Achieving or exceeding sales targets, quotas, or goals set by the company, and providing regular reports on sales performance to management.
- Following company policies and procedures: Adhering to company policies, procedures, and compliance regulations, including data privacy, security, and ethical standards, in all sales and verification activities
Project Administrator
The Villages Entertainment
02.2020 - 06.2022
- Proved successful working within tight deadlines and fast-paced atmosphere
- Maintained open communication by presenting regular updates on project status to managers.
- Assisted team professionally when issues occurred with patrons including but not limited to client relations, patron conflicts, report differences, and additional CRM checkpoints
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts through Tessitura.
- Clarified customer issues and determined root cause of problems to resolve service complaints and concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with patrons and staff.
- Maintained appropriate till management and loss prevention.
- Provided ongoing guest service and helping with other teams with The Villages Charter School and The Old Mill Playhouse.
- Cross-trained and backed up other customer service representatives.
Theatre Usher
The Barnstorm Theater
08.2016 - 02.2020
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments and issued tickets
- Provided customer service by selling tickets as well as food and beverages to guests
- Maintain clean, neat and properly stocked the concession stand and lobby
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Provided information about current and future events at facility
- Performed duties and provided service in accordance with established operating procedures and company policies
Skills
- Administrative experience
- Customer support
- Training & development
- Warranty analysis
- Maintenance
- Customer service
- Guest services
- Communication skills
- Cash handling
- Organizational skills
- Microsoft Office
- Knowledge of various CRM softwares inclduing Tessitura, Shopify, Freshdesk, Gorgias, Shipstation, Google, etc
Education
Associate of Arts - College of Central Arts
Ocala, FL | December 2018
High School Diploma - Citrus High School
Inverness, FL | May 2016
Willing to Relocate
Anywhere
Timeline
Customer Service Representative
Engage Pickleball
08.2023 - Current
Cashier
Sparr Building And Farm Supply
06.2023 - 08.2023
Customer Service Representative (WFH)
Pro Legal Services
06.2022 - 06.2023
Project Administrator
The Villages Entertainment
02.2020 - 06.2022
Theatre Usher
The Barnstorm Theater
08.2016 - 02.2020
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