Summary
Overview
Work History
Education
Skills
Timeline
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Dakotah Faith Johnson

Enterprise,Enterprise, Coffee, Alabama, USA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Loan Officer Assistant

Envoy Mortgage
08.2021 - Current
  • Assisted with timely loan closing and funding activities with efficient management of task checklists.
  • Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
  • Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
  • Communicated with customers daily to request information and complete paperwork.
  • Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
  • Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Set up files using loan officer checklist and submitted on-time for processing.
  • Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.


Hostess

Hooks BBQ
05.2021 - 07.2021
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Completed daily side work and opening and closing duties without fail.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Answered customer questions about hours, seating, and menu information.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Education

High School Diploma -

Enterprise High School
Enterprise, AL
05.2023

Skills

  • Problem-Solving
  • Customer Service
  • Data Collection
  • File Management
  • Time Management
  • Organization

Timeline

Loan Officer Assistant

Envoy Mortgage
08.2021 - Current

Hostess

Hooks BBQ
05.2021 - 07.2021

High School Diploma -

Enterprise High School

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Dakotah Faith Johnson