Summary
Overview
Work History
Education
Skills
Timeline
Generic

MCKENZIE KLITZKE

Cheney

Summary

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.

Overview

11
11
years of professional experience

Work History

Medical Receptionist

Renova Medical Center LLC
08.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Checked patient insurance benefits to confirm coverage and out of pocket cost
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Customer Sales Support Specialist

Tandem Diabetes Care Inc.
09.2021 - 08.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Provided cross training with other departments.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Maintained active communication by responding to inquiries from patients, HCP's, and sales force regarding shipment schedules, patient insurance benefits, and necessary documents needed.
  • Updated patient files as needed with new insurance information, change of address, and supplies needed for supply orders.

Certified Nursing Assistant

The Crossings At Wescott Plantation
07.2017 - 12.2017
  • Answered call lights and supported patient comfort and safety by adjusting beds and equipment.
  • Promoted good oral and personal hygiene
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients and patient families.
  • Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
  • Was in charge of patient care for on average of 12 patients per shift

Certified Nurses Assistant

Franke at Seaside
08.2016 - 01.2017
  • Maintained accurate records of patient care, condition, progress and concerns
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, rehabilitation and safety
  • Collects patient specimens and data, including vital signs, input/output and other delegated measurements
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
  • Answered call lights and aided in patient comfort and safety by adjusting beds and equipment

Sales Associate

Tommy Hilfiger
06.2015 - 05.2016
  • Organized racks and shelves to maintain store visual appeal
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Greeted customers as they entered store.
  • Rang up customer items and processed payments.

Certified Nurses Assistant

Cheney Golden Age Home
08.2014 - 04.2015
  • Maintained accurate records of patient care, condition, progress and concerns
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, rehabilitation and safety
  • Assisted with patient transfer and ambulation
  • Collects patient specimens and data, including vital signs, input/output and other delegated measurements
  • Answered call lights and aided in patient comfort and safety by adjusting beds and equipment

Education

Certificate - Medical Billing And Coding Specialist (CBCS)

Borough of Manhattan Community College of The City University of New York
12.2019

Associate of Arts -

Trident Technical College
05.2017

Skills

  • Dementia and Alzheimer's knowledge
  • Compassionate caregiver
  • Committed team player
  • Adaptable
  • Fast Learner
  • Multitasking Abilities
  • Excellent Communication
  • Problem-Solving
  • Organization and Time Management

Timeline

Medical Receptionist

Renova Medical Center LLC
08.2024 - Current

Customer Sales Support Specialist

Tandem Diabetes Care Inc.
09.2021 - 08.2024

Certified Nursing Assistant

The Crossings At Wescott Plantation
07.2017 - 12.2017

Certified Nurses Assistant

Franke at Seaside
08.2016 - 01.2017

Sales Associate

Tommy Hilfiger
06.2015 - 05.2016

Certified Nurses Assistant

Cheney Golden Age Home
08.2014 - 04.2015

Associate of Arts -

Trident Technical College

Certificate - Medical Billing And Coding Specialist (CBCS)

Borough of Manhattan Community College of The City University of New York

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