Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dakota'lee Lucas

Lindenhurst,NY

Summary

Dynamic professional with proven expertise in retail and customer service, notably at Burlington. Excelled in enhancing customer satisfaction and retention through exceptional service and effective promotions planning. Demonstrated strong organizational skills and teamwork capabilities, contributing to efficient store operations and sales growth. Skilled in cash register operation and staff communication, ready to drive success in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Burlington
West Babylon
08.2024 - Current
  • Processed returned merchandise according to company policies.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Organized displays to attract customers and promote sales.
  • Greeted customers to determine wants or needs.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.

Sales Associate

Marshalls
West Babylon, NY
05.2022 - 05.2024
  • Learned roles of other departments to provide coverage and keep store operational.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered phone calls to assist customers with questions and orders.
  • Assisted customers with applying for new credit cards, making payments, and updating personal information.

Waitstaff

Chateau La Mer
Lindenhurst, NY
06.2021 - 05.2022
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Managed tables throughout dining room to execute service at highest level.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Assisted staff by serving food and beverages or bussing tables.
  • Coordinated special events such as banquets or catering services.

Crew Member

Taheni
Lindenhurst, NY
10.2020 - 04.2021
  • Wiped down tables and equipment, swept and refilled stock.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Managed food prep tasks, efficiently organizing work to handle peak dining periods without delays.
  • Assisted in training new staff members on proper grilling techniques.

Education

Business Management

SUNY, Farmingdale
Farmingdale, NY
05-2027

High School Diploma -

Lindenhurst Senior High School
Lindenhurst, NY
06-2023

Cosmetology -

Wilson Tech
Dix Hills, NY
06-2023

Some College (No Degree) - Business Administration

Suny Oneonta
Oneonta, NY

Skills

  • Dressing room support
  • Cash register operation
  • Retail store operations
  • Teamwork capabilities
  • Organizational skills
  • Promotions planning
  • Hygiene standards
  • Staff communication

Languages

Italian
Elementary

Timeline

Retail Sales Associate

Burlington
08.2024 - Current

Sales Associate

Marshalls
05.2022 - 05.2024

Waitstaff

Chateau La Mer
06.2021 - 05.2022

Crew Member

Taheni
10.2020 - 04.2021

Business Management

SUNY, Farmingdale

High School Diploma -

Lindenhurst Senior High School

Cosmetology -

Wilson Tech

Some College (No Degree) - Business Administration

Suny Oneonta

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Dakota'lee Lucas