A dependable "Jack of all trades". There is always room for improvement in any field and job. The ability to move in both a fast and slow paced workplace gives the knowledge of most companies needs and wants. Having knowledge on more than one field gives the ability to understand what is expected and what can be done better for any position.
Hi, I’m
Makenzie-Dakota Smith
Havelock,NC
Summary
Overview
4
years of professional experience
Work History
Roebuck Staffing Company
Demolition Laborer
04.2023 - 06.2023
Job overview
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks, and mortar.
- Operated power equipment to move materials and promote job efficiency.
- Loaded and removed debris from sites to keep areas clean and avoid safety concerns.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Observed safety regulations on job sites to minimize accidents.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
Carteret House
Receptionist Administrator
08.2021 - 03.2023
Job overview
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 38 employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Implemented and maintained internal controls to protect financial assets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cookout Restaurant
Front End Team Lead
02.2020 - 01.2023
Job overview
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 3 checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Maintained transaction security by verifying payment cards against identification.
- Developed and implemented strategies to optimize store sales and profitability.
- Managed efficient cash register operations.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained checklists of required documentation and open issues affecting closings.
Carteret Landing Assisted Living
PCA
08.2021 - 10.2021
Job overview
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used principles of growth and development to provide age-specific treatment and care.
No Name Pizza And Subs
Server Shift Leader
01.2021 - 08.2021
Job overview
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
Elite Water Systems
Dispatcher Office Assistant
08.2020 - 03.2021
Job overview
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of data 10 fleet vehicles.
- Advised regarding delays and special circumstances.
- Maintained updated and detailed records of calls in physical and electronic database.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Responded to at least 26 calls per day to execute service or requests for emergency and routine assistance.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Dunkin' Donuts
Shift Leader
07.2020 - 08.2020
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Conducted performance reviews and provided staff with feedback and guidance.
- Educated staff on organizational mission and goals to help employees achieve success.
McDonald's
Crew Member
04.2019 - 02.2020
Job overview
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
Education
Craven Community CollegeNew Bern, NC
No Degree from Business Administration And Management
05.2025
University Overview
Attended Craven community college collecting credits for a Business Major.
New Bern High SchoolNew Bern, NC
High School Diploma
05.2020
University Overview
Graduated a year early with extra credits from attending college while in highscool.
- Completed AP course in Spanish's & Mathematics
- 3.6 GPA
- Ranked in Top 15% of class
- cum laude graduate
Skills
- Workflow Processes
- Document Verification
- Office Management Software
- Microsoft Office
- Customer Service Management
- Document Quality
- Electronic Charting
- Customer Relationship Management
- Dispatch Operations
- POS Transactions
- Customer Needs Assessments
- Cash Register Operations
- File Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Demolition Laborer
Roebuck Staffing Company
04.2023 - 06.2023
Receptionist Administrator
Carteret House
08.2021 - 03.2023
PCA
Carteret Landing Assisted Living
08.2021 - 10.2021
Server Shift Leader
No Name Pizza And Subs
01.2021 - 08.2021
Dispatcher Office Assistant
Elite Water Systems
08.2020 - 03.2021
Shift Leader
Dunkin' Donuts
07.2020 - 08.2020
Front End Team Lead
Cookout Restaurant
02.2020 - 01.2023
Crew Member
McDonald's
04.2019 - 02.2020
Craven Community College
No Degree from Business Administration And Management
New Bern High School
High School Diploma
Similar Profiles
Taysheana BozemanTaysheana Bozeman
Laborer at Roebuck Staffing CompanyLaborer at Roebuck Staffing Company
Roy RamseyRoy Ramsey
Repair Technician/Lead Technician at Sears Roebuck And CompanyRepair Technician/Lead Technician at Sears Roebuck And Company
Roy RamseyRoy Ramsey
Repair Technician/Lead Technician at Sears Roebuck And CompanyRepair Technician/Lead Technician at Sears Roebuck And Company
Aaron BukiAaron Buki
Nuclear Maintenance Technician at Sonic Systems InternationalNuclear Maintenance Technician at Sonic Systems International
Jose DiazJose Diaz
Enlisted Marine at USMCEnlisted Marine at USMC