Dakota Malone
Summary
Strategic and results-oriented marketing professional with a strong foundation in operations, customer service, and creative marketing leadership. Currently pursuing a Master of Science in Marketing with a focus on Research and Analytics at Southern New Hampshire University. Experienced in leading marketing initiatives, creating content, managing social media strategies, and coordinating successful events. Adept at driving brand engagement, building customer relationships, and developing innovative campaigns to achieve business goals. Proficient in leveraging data analytics and creative tools to optimize marketing impact.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Marketing Leadership Team Member
WOTM (JPM Chase)
01.2024 - Current
- Led the creation and execution of marketing strategies for company-wide initiatives, focusing on enhancing brand presence and team engagement.
- Designed visually compelling promotional materials, including event invites, flyers, and digital content, to increase awareness and attendance.
- Coordinated and hosted events that aligned with company goals, fostering a collaborative and inspiring workplace culture.
- Analyzed campaign performance metrics to refine strategies, ensuring continuous improvement in marketing outcomes.
Operations Supervisor
JPMorgan Chase
09.2021 - Current
- Managed daily operations
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
Banker (MOD)
JPM Chase
05.2018 - 09.2021
- Demonstrated success using a value-added, relationship-oriented approach to acquire and deepen client relationships
- Complied to policies, procedures, and regulatory banking requirements
- Excellent communication skills, and are experienced in cultivating relationships with affluent clients
- Created tailored financial solutions for clients, leveraging strong communication skills to deepen relationships.
- Successfully integrated marketing strategies into client interactions to drive retention and cross-selling opportunities.
Operations Supervisor/ MOD
Erewhon
01.2014 - 11.2018
- Supported team and manager to ensure flow of branch is successful and fluid
- Financial transactions are completed accurately, and efficiently, to make the most of their money & lives
- Implemented customer-centric marketing strategies to enhance in-store experiences and increase brand loyalty.
- Built strong client relationships
- Collaborated with team members to brainstorm and execute innovative ideas for seasonal promotions.
Education
Master of Science - Marketing Research And Analytics
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester06-2026
Bachelor of Science - Business Management
Pepperdine University
Malibu, CA06-2018
High School Diploma -
Agoura Highschool
Agoura Hills, CA06-2014
Skills
- Strategic thinking
- Coaching and mentoring
- Performance improvement
- Digital Marketing Strategy
- Social Media Management & Content Creation
- Marketing Analytics & Performance Reporting
- Brand Development & Customer Engagement
- Event Planning & Coordination
- Advanced Microsoft Office(Word, Excel, PowerPoint)
Certification
- Google Ads Certification (In Progress)
- HubSpot Content Marketing Certification (Optional)
- Social Media Marketing & Analytics Training
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Marketing Leadership Team Member
WOTM (JPM Chase)
01.2024 - Current
Operations Supervisor
JPMorgan Chase
09.2021 - Current
Banker (MOD)
JPM Chase
05.2018 - 09.2021
Operations Supervisor/ MOD
Erewhon
01.2014 - 11.2018
Master of Science - Marketing Research And Analytics
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Bachelor of Science - Business Management
Pepperdine University
High School Diploma -
Agoura Highschool
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