Dakwan Bohannan
Las Vegas
Summary
Dynamic professional with extensive experience in high-pressure environments, notably at Planet Hollywood Resort & Casino. Proven track record in team collaboration and risk management, enhancing operational efficiency. Recognized for exceptional customer relations and effective cash handling, consistently achieving performance improvement and maintaining safety standards. Adaptable and dedicated to delivering outstanding service.
Experienced with high-energy service environments, managing swift and accurate food deliveries. Utilizes strong organizational skills to maintain seamless kitchen-to-table operations. Knowledge of customer service principles and team coordination.
Passionate professional skilled in clearing tables and delivering service cheerfully. Talented individual known for hard work and dedication. Enjoys fast-paced environments.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Food Runner
Whiskey Licker Up Saloon
10.2023 - 01.2025
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Assisted in training new food runners, improving team efficiency and service quality.
- Assisted customers with carry-out service.
Janitorial Supervisor
Planet Hollywood Resort & Casino
07.2021 - 11.2023
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Reduced environmental impact by integrating eco-friendly cleaning products and methods.
Production Worker
Mars Chocolate Factory
08.2016 - 03.2019
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Performed general equipment maintenance and repair to minimize downtime.
Sales Associate
True Religion Jeans
11.2015 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Crew Member
Port of Subs
09.2014 - 10.2015
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Operated cash register to ring up final bill and process various forms of payment.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Pool Supervisor
Downtown Grand Hotel & Casino
05.2015 - 08.2015
- Conducted risk assessments periodically to identify potential hazards within the facility and develop appropriate mitigation plans accordingly.
- Managed staff schedules, promoting efficient use of resources and maintaining optimal staffing levels.
- Facilitated effective communication between staff members and upper management to ensure smooth operations and address any concerns in a timely manner.
- Reviewed and updated facility policies as necessary to remain compliant with local regulations, industry best practices, and safety standards.
- Reduced accident rates through consistent monitoring and proactive intervention in potentially hazardous situations.
- Enhanced pool safety by implementing and enforcing strict rules and regulations.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Assisted in organizing and implementing recreational activities and programs.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Scheduled lifeguards to provide adequate coverage of pool areas during operating hours.
Education
High School Diploma -
Valley Highschool
Las Vegas, NV06-2013
Skills
- Teamwork and collaboration
- Cash handling
- Safe food handling
- Heavy lifting
- Food preparation
- Performance improvement
- POS systems
- Health and safety
- Serving staff support
- Clear communication
- Decision-making
- Customer relations
- Cash register operation
- Cross-selling and upselling
- Organizational skills
- Analytical thinking
- Quality assurance
- Shift scheduling
- Sales management
- Marketing
- Product management
- Recruiting and interviewing
- Risk management
- Vendor management
- Computer skills
- Positive attitude
- Adaptability and flexibility
- Multitasking
Timeline
Food Runner
Whiskey Licker Up Saloon
10.2023 - 01.2025
Janitorial Supervisor
Planet Hollywood Resort & Casino
07.2021 - 11.2023
Production Worker
Mars Chocolate Factory
08.2016 - 03.2019
Sales Associate
True Religion Jeans
11.2015 - 06.2016
Pool Supervisor
Downtown Grand Hotel & Casino
05.2015 - 08.2015
Crew Member
Port of Subs
09.2014 - 10.2015
High School Diploma -
Valley Highschool
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