Dalaine Guerrero
Castle Rock,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Dairy Queen Grill & Chill
04.2022 - Current
- As an example, for staff I maintained excellence in service, reached company goals, trained employees, and even did food and store resource orders
- I controlled open and closed finances and maintained monthly inventory
- I gained great responsibility to run shifts and prove I can be in charge.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
HOST
VIEJAS casino
01.2021 - 11.2021
- In the casino the environment is exciting, thrilling, and completive! As a host I oversaw player accounts through our data base an evaluate players wins and lost an issue free play, food comp, etc
- Incentives
- I also would sign up new guest to become club members at the casino
- My position consists of thoroughly observing accounts to prevent from mistakes that may overcompensate an according to business needs
- As well made sure to have excellent costumer service as we are the heart and start of guest journey to play in the casino, used excel as well as serval data base systems, typing, attention to detail, and careful business decisions
- You must be quick, attentive, know basic math as percentages an adding and subtracting, quick typing, and excellent service.
- Maintained detailed records on client preferences and feedback, enabling tailored service offerings that exceeded expectations.
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
Qmap
Pine trails assisted living
01.2019 - 01.2021
- As a med tech it is my duty to make sure residents are getting an taking medications on the right timely manner
- The job is very serious errors can cost you
- You need to always be alert, attentive, focus, determined, and ready at all cost
- I am responsible to make sure medications are given on timely manner, get orders from doctors and document how medications are effective or non- effective
- I order medications from pharmacy, get vitals if needed, distribute medication in route where needed, and report or document throughout the shift.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
CARETAKER
Legacy Village assisted living
01.2018 - 01.2019
- As we get older loved ones will need more care
- I found the passion of caring for others; five days a week to assist with anything they need help doing
- Hygiene care, mealtimes, activities, and anything they are unable to do
- With this job I obtained patience, social skills with different crowds, intelligence, history in physical form, and happily knowledge of caring for another that’s not yourself
- Its satisfying being a helping hand.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Dog bather
Cute Clips pet salon
01.2015 - 01.2016
- I worked as a dog bather and excelled at making sure you were going to fall in love all over again, you’d ought to come back
- I was also cross trained as a receptionist I would answer incoming calls
- Schedule appointments and filled paperwork.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
- Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
- Demonstrated efficiency in managing multiple appointments simultaneously while maintaining high-quality results.
- Provided exceptional care for senior or special needs dogs, accommodating their specific requirements during bathing sessions.
- Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
- Enhanced customer satisfaction by providing gentle and thorough dog bathing services.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
- Observed animal behavior during bathing sessions, reporting any concerns or issues to management promptly.
Education
Associate of Science - Ecology And Evolutionary Biology
Arapahoe Community College
Littleton, CO05.2024
Serve Safe -
National Restaurant Association
10.2023
AB -
AUTISM behavioral tech
01.2021
Qmap -
McSherley Qmap in Colorado
01.2019
CPR/ first aid -
CPR Choice
01.2019
Diploma -
Diego Valley Charter
05.2017
Skills
- Leader
- Determined
- Focus
- Eager to learn
- Honest
- Managed
- Scheduling
- Creative
- Trained
- Resolved
- Vivacious
- Versatile
- Accomplished
- Payroll
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
- Performance Management
- Schedule Preparation
- Policy Implementation
- Sales management
- Workforce Management
- Business Administration
- Budget Control
- Financial Management
- Teamwork and Collaboration
- Decision-Making
- Work Planning and Prioritization
- Managing Operations and Efficiency
References
- Mikaela Kennedy, 602-910-0954, mikaelabkennedy@gmail.com
- Johnathan Hoyt, 720-323-3471, j.hoyt4523@gmail.com
- Colleen Scalora, 773-259-8621
- Joanna G., 541-760-7454
- Paige Smith 719-464-3810
Certification
- PT - Phlebotomy Technician
Timeline
Manager
Dairy Queen Grill & Chill
04.2022 - Current
HOST
VIEJAS casino
01.2021 - 11.2021
Qmap
Pine trails assisted living
01.2019 - 01.2021
CARETAKER
Legacy Village assisted living
01.2018 - 01.2019
Dog bather
Cute Clips pet salon
01.2015 - 01.2016
Associate of Science - Ecology And Evolutionary Biology
Arapahoe Community College
Serve Safe -
National Restaurant Association
AB -
AUTISM behavioral tech
Qmap -
McSherley Qmap in Colorado
CPR/ first aid -
CPR Choice
Diploma -
Diego Valley Charter