Dalal Mustafa
Cincinnati
Summary
Dynamic professional with extensive experience in hospitality and retail management, notably at Hilton Garden Inn. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Bilingual in Arabic and English, skilled in office management and payment processing, consistently exceeding sales goals while fostering a positive team environment.
Overview
18
18
years of professional experience
Work History
Front Desk Clerk/Night Auditor
Hilton Garden Inn
Cincinnati
10.2022 - Current
- Perform a combination of duties to assist guests in a hotel.
- Greet, register, and assign rooms.
- Communicate with customers by phone and in person.
- Maintain records of room availability and guests' accounts.
- Perform office duties and operate a computer.
- Calculate and collect payments.
- Verify and balance entries and records of financial transactions reported by various hotel departments, using recordkeeping software.
Store Manager
Ace Hardware
Cincinnati
03.2020 - 11.2022
- Manage retail store engaged in selling hardware supplies.
- Hire, supervise, train, and coach new employees.
- Plan and prepare work schedules and assign specific duties.
- Ensure compliance of employees with established security, sales, and record keeping procedures and practices.
- Coordinate sales promotions.
- Assist customers.
- Prepare merchandise displays.
- Inventory and order merchandise.
- Exceed store sales goals.
Senior Administrative Assistant
Rajai K.W. Dajani & Associates
04.2013 - 09.2018
- Assist a group of attorneys with all administrative duties that include organizing and attending meetings.
- Supervise, manage, and evaluate office staff.
- Complete performance evaluations.
- Provide exceptional customer services by greeting all visitors.
- Perform executive office duties that include data entry, preparing correspondence in both Arabic and English, schedule appointments.
Chief of Pilots Records & Crew Affairs
Jordan Aviation
Ammon
05.2007 - 12.2013
- Maintain all required crew records to ensure flight crew compliance.
- Perform a variety of clerical duties that include data entry, creating spreadsheets, and auditing files for accuracy, assisting customers with inquiries.
- Responsible for researching and maintaining flight clearance records and visas for crew members and pilots.
Education
2 Year - Business Administration Management
Yarmouk Cultural College
JordanMicrosoft Office Suites - Excel, Word, PowerPointt
Al Qaser Center for Computer
JordanHigh School Diploma -
Fatima Bint Asad High School
KuwaitSkills
- Office Management
- Bilingual (Arabic/English)
- Customer Focused
- MS Office Skills
- Honest & Trustworthy
- Proficient Computer Skills
- Proven Problem Solver
- Excellent Time Management
- Flexible
- Effective Communicator
- Leadership Skills
- Friendly
- Professional Attitude
- Creative
- Hardworking
- Payment processing
- Customer service
- Time management
- Attention to detail
- Microsoft office
- Hospitality services
- Guest registration
- Data entry
- Sales coordination
Languages
English
Professional
Arabic
Professional
French
Limited
References
References available upon request.
Timeline
Front Desk Clerk/Night Auditor
Hilton Garden Inn
10.2022 - Current
Store Manager
Ace Hardware
03.2020 - 11.2022
Senior Administrative Assistant
Rajai K.W. Dajani & Associates
04.2013 - 09.2018
Chief of Pilots Records & Crew Affairs
Jordan Aviation
05.2007 - 12.2013
2 Year - Business Administration Management
Yarmouk Cultural College
Microsoft Office Suites - Excel, Word, PowerPointt
Al Qaser Center for Computer
High School Diploma -
Fatima Bint Asad High School
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