Dalan Bailey
South Jordan,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Experience Manager
PGA Tour Superstore
Sandy, UT
05.2021 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Corporate Account Manager
Acima Credit
Draper, UT
01.2019 - 04.2022
- Scheduled appointments, managed call volumes and followed up on assigned leads.
- Helped clients achieve business goals by consulting on needs and developing customized solutions.
- Met performance metrics, revenue growth, customer retention and new customer acquisition.
- Identified customer needs by asking questions and advising on best solutions.
- Led team engagement to assist cross-functional departments and achieve goals.
- Made decisions and resolved issues using critical thinking and analytical skills.
Inside Sales Representative
Acima Credit
Sandy, UT
05.2020 - 01.2022
- Generated leads through cold calling potential clients.
- Established relationships with key clients, while maintaining existing customer base.
- Conducted market research to identify potential customers and their needs.
- Provided technical support for customers using the company's products or services.
Skills
- Customer Service
- Friendly, Positive Attitude
- Team Management
- Conflict Resolution
- Good Work Ethic
- Relationship Building
- Critical Thinking
- Team Building
- Supervision and Training
- Customer Service Management
References
- Brandon Sparks
(617) 413-4969
- Chuck Baggett
(801) 651-0512
- Chase Rezac
(385) 347-9229
Timeline
Experience Manager
PGA Tour Superstore
05.2021 - Current
Inside Sales Representative
Acima Credit
05.2020 - 01.2022
Corporate Account Manager
Acima Credit
01.2019 - 04.2022