Dalan Larson
Pleasant Grove,UT
Summary
Dynamic operations manager dedicated to optimizing workflow and elevating customer satisfaction. Successfully trained and mentored teams to achieve high performance in high-pressure environments, driving business growth and operational excellence across retail and event sectors.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Lead
Tagg N Go
Lindon, UT
07.2025 - Current
- Managed day-to-day operations to enhance workflow and store efficiency.
- Open and close the site, overseeing security, setup, and shift transitions.
- Delivered excellent customer service by addressing concerns quickly and professionally.
- Fostered team morale by creating a positive and productive work environment.
- Acquired qualifications for Assistant Manager role at Tagg, preparing for future leadership opportunities.
Shift Manager
Good Earth Markets
10.2024 - 07.2025
- Oversaw daily store operations, enhancing efficiency and elevating customer experience.
- Trained and mentored employees, building a knowledgeable and motivated team.
- Resolved customer concerns professionally and implemented solutions to enhance service quality.
Site Manager/Referee
Eagle Mountain Rec.
02.2021 - 10.2024
- Officiated basketball and football games, enforced league regulations, and maintained control to ensure fair play.
- Manage referee assignments, oversee game-day logistics, and ensure smooth event operations.
- Mediated conflicts among parents, coaches, and players, fostering professionalism and fairness to promote a positive environment.
Sales Associate
Under Armour
06.2023 - 01.2024
- Increased sales through proactive customer engagement and tailored product recommendations.
- Provided outstanding customer service, leveraging extensive product knowledge to enhance customer experience.
- Supported inventory management and merchandising efforts to maintain organized and visually appealing store layout.
Cashier, promoted to Lead
Museum of Ancient Life
01.2022 - 01.2024
- Trained and mentored new employees, enhancing team skills and elevating customer satisfaction.
- Supervised daily museum operations, ensuring an engaging and enjoyable visitor experience.
- Assisted in special events, ticketing, and guest services to create memorable visitor experiences.
- Moved heavy objects to streamline operational efficiency during team activities.
Line Manager, promoted to Supervisor
Cornbelly’s
01.2022 - 01.2023
- Led a team during high-volume nights serving thousands of guests in under four hours.
- Managed large crowds during peak hours at event venue, ensuring smooth operations for 4,000 guests nightly in fast-paced, high-traffic environment.
- Resolved guest concerns swiftly, maintaining a fun and organized experience for all attendees.
Education
Incomplete - Business Management
BYU Pathway
04.2023 - 10.2023
Cedar Valley High School
EAGLE MOUNTAIN, UTSkills
- Leadership
- Operations
- Team Management
- Scheduling Coordination
- Conflict Resolution
- Customer Service
- Event Management
- Physical Strength
- Customer service
- Inventory management
- Sales strategies
- Staff training
- Performance assessment
- Problem solving
- Effective communication
- Time management
- Leadership development
- Coaching techniques
- Positive reinforcement
- Customer relations
Skills And Expertise - Leadership And Operations
- Team Management
- Scheduling Coordination
- Conflict Resolution
- Customer Service
- Event Management
Languages
English
Native/ Bilingual
Spanish
Elementary
References
References available upon request.
Timeline
Lead
Tagg N Go
07.2025 - Current
Shift Manager
Good Earth Markets
10.2024 - 07.2025
Sales Associate
Under Armour
06.2023 - 01.2024
Incomplete - Business Management
BYU Pathway
04.2023 - 10.2023
Cashier, promoted to Lead
Museum of Ancient Life
01.2022 - 01.2024
Line Manager, promoted to Supervisor
Cornbelly’s
01.2022 - 01.2023
Site Manager/Referee
Eagle Mountain Rec.
02.2021 - 10.2024
Cedar Valley High School