Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dalanda Diallo

Columbus,OH

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience

Work History

Account Specialist

JPMorgan Chase
05.2022 - Current
  • Managed incoming credit card chargeback requests by conducting thorough investigations to verify the validity of claims and reviewing transaction records to ensure compliance with regulatory standards.
  • Collaborated with merchants and internal teams to gather evidence, effectively preparing and submitting chargeback rebuttals to minimize financial losses, ensuring comprehensive documentation of all interactions and findings, while staying informed of the latest in industry rules and regulations.
  • Validated disputed transactions to ensure accuracy and compliance.
  • Assess dispute claim and chargeback by conducting comprehensive investigations to determine the validity of merchant responses and ensure adherence to card network regulations.
  • Facilitate the collection of evidence by coordinating with merchants providing guidance throughout the dispute resolution process, and advising on best practices for documentation.
  • Collaborate with legal and compliance teams to maintain industry standards, ensuring precise record-keeping and timely communication with all stakeholders involved in dispute cases.
  • Administer PNR updates on a bi-annual basis.
  • Initiate arbitration proceedings with Visa against merchants when necessary.
  • Serve as a Subject Matter Expert in both Front and re-presentment disputes.
  • Provide expertise as expertise as a Subject matter Expert in the Merchant Dispute and team chat.
  • Ensured compliance with industry regulations by diligently reviewing account documentation and transactions.
  • Reconciled customer accounts and identified discrepancies for further investigation.

Day Program Coordinator

Optimum Care Corporation
05.2022 - 10.2022
    • Coordinated visitations and tours for program facility.
    • Handled coordination of daily activities and direct report assignments.
    • Supervised program recruiting, selection, performance management, discipline, guidance and resource assistance.
    • Reviewed and updated time and attendance system records.
    • Supervised completion of required and designated program documents such as specific diet protocols, community participation reports and attendance or utilization reports.
    • Communicated with patients, ensuring that medical information was kept private.
    • Fostered excellence by example by "setting pace" and being hands on mentor to staff.
    • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
    • Implemented successful program through professionalism, quality of care, teaching and patient satisfaction.
    • Spearheaded and implemented new projects to expand scope of engagement.
    • Our unit had 16 private rooms.

Unit Clerk

Ohio State Wexner Medical Center
04.2016 - 02.2022
    • Prepared admissions charts and scanned records.
    • Answered unit calls and took messages for healthcare staff to maximize team productivity.
    • Answered multi-line telephone system, provided information and directed calls.
    • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
    • Arranged discharges and patient transportations.
    • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
    • Delivered clerical support by handling range of routine and special requirements.
    • Interacted with customers by phone, email or in-person to provide information.
    • Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
    • Prepared meeting materials and took clear notes to distribute to stakeholders.
    • Answered telephone calls to offer office information, answer questions and direct calls to staff.
    • Received, recorded and addressed incoming and outgoing communication for over 50 per day via telephone.
    • Implemented chart for digitizing and organizing over 16 patients medical records and update daily.
    • Placed new supply orders, managed inventory and restocked clerical spaces
    • Greeted visitors and initiated triage processes for clients to streamline patient flow
    • Registered and verified patient records before triage with most up-to-date information

Home Health Aide

Mount Carmel Hospice
02.2011 - 03.2016
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Assisted disabled clients to support independence and well-being.
  • Assisted 6 patients per day.

Healthcare, Home Health Aide –

Hand And Hand
10.2007 - 12.2010
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Developed rapport to create safe and trusting environment for care.
  • Supervised daily activities and provided assistance to staff.
  • Completed medical and program reports and maintained records following clinic standard operating procedures.

Education

GED -

Adult And Community Education, Columbus City Schools
Columbus, OH
08.2007

STNA - Health Aide

Adult And Community Education, Columbus City Schools
Columbus, OH
03.2007

Skills

  • Teams
  • Zoom
  • Skype
  • Microsoft office proficiency
  • Compliance awareness
  • Project oversight
  • Training and mentoring
  • Patient education
  • Healthy meal preparation
  • Team Building
  • Inventory and restocking

Languages

French
Full Professional

Timeline

Account Specialist

JPMorgan Chase
05.2022 - Current

Day Program Coordinator

Optimum Care Corporation
05.2022 - 10.2022

Unit Clerk

Ohio State Wexner Medical Center
04.2016 - 02.2022

Home Health Aide

Mount Carmel Hospice
02.2011 - 03.2016

Healthcare, Home Health Aide –

Hand And Hand
10.2007 - 12.2010

GED -

Adult And Community Education, Columbus City Schools

STNA - Health Aide

Adult And Community Education, Columbus City Schools

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