Summary
Overview
Work History
Education
Skills
Timeline
Generic

DALANDA WILLIAMS

Sacramento,CA

Summary

Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.

Overview

7
7
years of professional experience

Work History

Patient Services Associate (Remote)

BLUE SHIELD OF CALIFORNIA
Sacramento, CA
02.2020 - 03.2022
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Inputted accurate patient insurance, billing and payment information
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Contacted insurance company to verify patient coverage before visit.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Compiled and reviewed medical charts.
  • Explained plans for treatment and payment options.
  • 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".

Property Manager's Assistant

Sommerset Apartments
Vacaville, CA
05.2014 - 08.2017
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Closely collaborated with project members to identify and quickly address problems.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted, pre-qualified, and followed up with prospective tenants; processed and verified eligible tenant applications.
  • Maintained units to ensure market readiness, coordinated and led apartment tours, answered questions, and highlighted selling features and property amenities.
  • Collected and recorded application fees and deposits; accurately documented all financial transactions.
  • Negotiated vendor contracts for community services such as property maintenance and housekeeping.
  • Maximized clerical staff productivity by reorganizing training program and effectively supervising 20 employees

Restaurant Shift Manager

Home Town Buffet
Sacramento, CA
07.2014 - 02.2016
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Cross-trained crew members on different duties to increase coverage.
  • Monitored employee food handling, safety and uniform requirements.
  • Checked and monitored inventory levels to reorder items.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Communicated with health inspectors during inspections and resolved issues found.
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Overseeing 25 employees

Education

High School Diploma -

Sacramento Academic And Vocational Academy (SAVA)
Sacramento, CA
06.2014

Skills

  • Explaining Policy and Procedures
  • Verbal and Written Communication
  • Microsoft Office
  • Knowledge of Community Services and Programs
  • Database Search and Data Entry Skills
  • Gathering Information from Patients
  • Patient Needs Assessment and Referral
  • Registration and Scheduling
  • Organized and Efficient
  • Patient Confidentiality and Data Security
  • Helpful and Service-Oriented
  • Communicating to Patients and Families
  • Providing Information and Resources
  • Calm and Effective Under Pressure
  • Resolving Problems
  • Time Management and Prioritization
  • Multi-Line Telephone Systems
  • Word Processing
  • Reliability and Dedication
  • Strategic planning
  • Staff Management
  • Policies and procedures
  • Budgeting
  • Job inspections
  • Business planning
  • Contract Management
  • Schedule optimization
  • Coaching and mentoring
  • Business administration
  • Sale and Rental Recordkeeping
  • Administrative Leadership
  • Dispute Handling
  • Client Relations
  • Contract Negotiation
  • Tenant and Owner Liaising
  • Grounds and Facility Inspection
  • Deposits Management
  • Decision Making
  • Monthly Fee and Payment Collection
  • Data Entry
  • Market Tracking
  • Mobile Device Operation
  • Schedule Coordination
  • Clear Communication
  • Tenant Eligibility Determination
  • Onsite and remote services
  • Patient services
  • Patient care services coordination
  • Patient Intake

Timeline

Patient Services Associate (Remote)

BLUE SHIELD OF CALIFORNIA
02.2020 - 03.2022

Restaurant Shift Manager

Home Town Buffet
07.2014 - 02.2016

Property Manager's Assistant

Sommerset Apartments
05.2014 - 08.2017

High School Diploma -

Sacramento Academic And Vocational Academy (SAVA)

Similar Profiles

CREATE PROFILE
DALANDA WILLIAMS