Dalane Lamm
Ocala,FL
Summary
Compassionate Case Manager experienced in healthcare environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
8
8
years of professional experience
Work History
Complex Case Manager
AdventHealth
01.2023 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Actively participates in hospital discharge planning needs.
- Responds to case management consults on a timely basis.
- Attends daily interdisciplinary meetings as a means to collaborate effectively with the care team.
Case Manager
HCA North Florida Hospital
12.2020 - 12.2022
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Hospice Social Worker
VITAS Healthcare
06.2016 - 12.2020
- Facilitated effective communication between patients, families, and interdisciplinary team members to ensure a seamless hospice experience.
- Supported patients in navigating complex healthcare systems, securing necessary resources, and addressing barriers to care.
- Empowered patients to make informed decisions about their end-of-life care through compassionate counseling sessions.
- Advocated for patients'' rights and wishes, coordinating with legal professionals to establish advance directives.
- Provided crisis intervention services for patients and families experiencing acute emotional distress during the end-of-life process.
- Assisted bereaved family members with grief support services, connecting them to community resources when needed.
Education
Master of Clinical Social Work
Saint Leo University
05.2015
Bachelor of Arts - Psychology
Saint Leo University
Saint Leo, FL 05.2009
Associate of Arts - Social Work
Santa Fe College
Gainesville, FL 06.2005
Skills
- Decision Making
- Data Analysis
- Adaptability
- Problem Solving
- Active Listening
- Resourcefulness
- Interpersonal Skills
- Healthcare Knowledge
- Time Management
Timeline
Complex Case Manager
AdventHealth
01.2023 - Current
Case Manager
HCA North Florida Hospital
12.2020 - 12.2022
Hospice Social Worker
VITAS Healthcare
06.2016 - 12.2020
Master of Clinical Social Work
Saint Leo University
Bachelor of Arts - Psychology
Saint Leo University
Associate of Arts - Social Work
Santa Fe College