Dalannia Matthews
Beaumont
Summary
Dynamic leader with a proven track record at Sam's Club, enhancing team performance and customer satisfaction through expert staff training and development, and meticulous attention to detail. Excelled in fostering a safety-first culture, significantly improving workplace safety and customer engagement. Skilled in both team leadership and accident prevention, consistently achieving and surpassing company goals.
Overview
16
16
years of professional experience
Work History
Member Team Lead/ Club Ambassador
Sam's Club
02.2019 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Safety Supervisor
Safe & Co.
06.2016 - 09.2019
- Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
- Participated in safety meetings by answering questions from staff members.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Monitored safety practices of new and existing employees.
Assistant Manager
Jack in the Box
07.2009 - 02.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
High School Diploma -
Clifton J. Ozen
Beaumont05-2005
Skills
- Attention to detail
- Customer engagement
- Accident prevention
- Money handling
- Team management
- Team leadership
- Customer focus
- Staff training and development
- Performance monitoring
- Safety program assessments
- Staff supervision
- Performance improvement
- Workplace safety
Timeline
Member Team Lead/ Club Ambassador
Sam's Club
02.2019 - Current
Safety Supervisor
Safe & Co.
06.2016 - 09.2019
Assistant Manager
Jack in the Box
07.2009 - 02.2015
High School Diploma -
Clifton J. Ozen
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