Dalasia Graphenreed
Douglasville,GA
Summary
Detail-oriented professional with 4+ years of experience and a proven knowledge of scheduling, customer service, and sales administration. Aiming to leverage my skills to successfully achieving my goals to becoming better at my job. I also provide skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support regulations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Patrol Officer Fulltime 40+ Hours
Allied Universal Security Services
08.2023 - 12.2023
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Monitored changes in delivery schedule and communicated changes to customers.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Kept detailed and updated records of calls in physical and electronic databases.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Guarded restricted areas to prevent unauthorized entry.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Customer Service Specialist Fulltime 40+ Hours
GI Specialists Of Georgia
03.2021 - 10.2021
- Answer Calls, Transfer Calls
- Addressed customers courteously using suitable methods and problem-solving skills
- Recommended improvements in products, services or billing methods to prevent future problems
- Conferred with customers by telephone or in-person to provide product or service information
- Navigated multiple computer systems and applications and utilized search tools to find information
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Analyzed and collected customer information to prepare product or service reports
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service/Temperature Screener Fulltime 40+
Kelly Services
11.2020 - 07.2021
- Answered Chats
- Addressed customers courteously using suitable methods and problem-solving skills
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Followed up with customers regarding product functionality and overall satisfaction
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Education
High School Diploma -
Pennfoster
Atlanta, GA03.2021
Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Balancing Daily Deposits
- Excellent Customer Service
- Administrative and Office Support
- Customer Satisfaction
- Building Customer Trust and Loyalty
- Collections Processing
- Upselling Products and Services
- Data Entry
- Monitoring Field Personnel
- Coordinating Urgent Deliveries
- Schedule Coordination
- Dispatch Coordination
- CCTV Camera Technicalities
- Incident Reporting
- Security protocols
Certification
Osha ( Occupational Safety and Health ) for Allied Universal. (2023)
CPR Certification for Allied Universal. (2023)
Timeline
Security Patrol Officer Fulltime 40+ Hours
Allied Universal Security Services
08.2023 - 12.2023
Customer Service Specialist Fulltime 40+ Hours
GI Specialists Of Georgia
03.2021 - 10.2021
Customer Service/Temperature Screener Fulltime 40+
Kelly Services
11.2020 - 07.2021
High School Diploma -
Pennfoster