Da'Laura Campbell
Amherst,VA
Summary
Highly effective Medical professional with excellent written and verbal communication skills, demonstrated expertise with training and technical writing, problem solving, and increasing customer retention; looking to pursue a challenging career with an exceptional healthcare organization that will give an opportunity to contribute skills and abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Office Associate/Rehab Assistant
Centra health
Lynchburg, VA
07.2022 - Current
- Worked under the direction of a licensed therapist to provide therapy needs of a patient, including doing mobile specific exercises with a patient within their scope of injury
- Communicated with patients with compassion while keeping medical information private.
- Provided support to clinical staff by preparing exam rooms and assisting with patient care needs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Collected payments from patients for co-pays or services rendered.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Monitored inventory levels of medical office supplies and coordinated orders when needed.
- Managed front office activities, such as filing paperwork, maintaining records and ordering supplies.
- Assisted with scheduling appointments and verifying insurance coverage.
Medicare/medicaid Caseworker I
Centra Health
Lynchburg, VA
10.2020 - 07.2022
- Verified and processed Medicare claims with accuracy and efficiency.
- Maintained a working knowledge of CPT and HCPCS codes, ICD-10 codes, modifiers, fee schedules, insurance plans.
- Provided customer service support via telephone or email to resolve any outstanding issues or inquiries.
- Monitored aging reports to ensure timely reimbursement from payers.
- Reviewed daily correspondence to determine proper handling
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Input details into accounts and tracked payments.
- Trained new employees on proper procedures for handling Medicare claims submissions.
- Identified trends in denials or rejections in order to proactively address problems before they occur.
- Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
- Resolved discrepancies in billing information and updated patient accounts accordingly.
- Reviewed medical records, identified relevant diagnosis codes, and applied appropriate procedure codes for billing purposes.
Clinical System & Revenue Analyst Intern
Centra Health
Lynchburg, VA
06.2018 - 10.2020
- Assisted with implementing Cerner Go-live
- Validated data prior to importing into PowerChart
- Maintained various data tables for AR Reduction Project
- Created clinical workflow checklist for General Surgery nurses and surgeons
- Assisted in creating and maintaining various Spanish consent forms
- Processed and maintained Commercial, Workers Comp, and Veteran Administration claims.
Part-time aide COUNSELOR
ymca Child care
08.2016 - 05.2018
- Observed and monitored children’s play activities
- Completed individual children’s record with daily observations, activities and meals served
- Implemented grade appropriate study techniques
- Followed USDA’s food guideline for meals and snacks.
SALES ASSOCIATE/ 2ND ASSISTANT MGR
CATO CORPORATION
02.2015 - 08.2016
- Ensured maximum customer satisfaction
- Maintained daily transaction records and generated store manager’s reports
- Checked inventory and completed requests to replenish merchandise
- Assisted in sales floor design and training of new sale associates.
Education
Bachelor of science - Biology
university of lynchburg
05.2020
associate of arts and science -
Central VA community college
05.2016
Skills
- Thrive in a high-pressure, fast paced, deadline driven environment
- Build partnerships and foster collaborative relationships
- Well-versed with Cerner apps: Revenue Cycle, PowerChart, and NThrive
- Microsoft Office and Outlook proficiency
- Versed in FormDesigner and FormImprint
- Meticulous attention to detail
- Dedicated team player
- Resourceful
- Self-directed
- Strong problem solver
- Excel spreadsheets
Certification
- BLS and CPR Certified
- U.S Health Insurance Portability and Accountability Act (HIPAA) Certification
References
AVailable upon request
Timeline
Medical Office Associate/Rehab Assistant
Centra health
07.2022 - Current
Medicare/medicaid Caseworker I
Centra Health
10.2020 - 07.2022
Clinical System & Revenue Analyst Intern
Centra Health
06.2018 - 10.2020
Part-time aide COUNSELOR
ymca Child care
08.2016 - 05.2018
SALES ASSOCIATE/ 2ND ASSISTANT MGR
CATO CORPORATION
02.2015 - 08.2016
Bachelor of science - Biology
university of lynchburg
associate of arts and science -
Central VA community college