DaLayna Cochran

7 Brew

Tuscaloosa, Alabama

06.2024 - Current

Trained new baristas on beverage preparation and customer service standards.
Supervised daily operations and ensured team efficiency during busy shifts.
Managed inventory levels and restocked supplies to maintain smooth service flow.
Handled cash transactions accurately and reconciled end-of-shift cash drawers.
Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
Resolved customer complaints or referred them to a manager as needed.
Developed and implemented team schedules to ensure adequate coverage at peak times.
Collaborated with management to improve customer experience and operational processes.
Fostered a positive work environment through effective communication and team support.
Maintained cleanliness of work areas, equipment, and customer seating for safety compliance.
Greeted guests with pleasant smile and superior customer service.
Monitored the performance of staff to ensure that quality standards were met.
Identified opportunities for improvement within the store's processes or procedures.
Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.