Dale Baker
Opelika,AL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Merchandiser
Footprint Solutions
05.2025 - Current
- Verified products were present at the correct locations in the proper quantities.
- Updated pricing and product displays to grab customers' attention.
- Removed damaged, out-of-code, not-in-set, and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on the sales floor.
- Applied security labels to high-shrink items
- Frequently operate technology to log time in/out, work completed, and manage plan-o-grams
- Conduct audits across multiple retail locations within a certain radius
- Completed efficient store resets to prepare store for special promotions and seasonal updates
- Assisted customers with any questions, offered help, and/or directed them to someone who specializes in that department
Sales Associate
Game X Change
04.2024 - 03.2025
- Solved customer challenges by offering relevant products and services
- Provided positive first impressions to welcome existing, new, and potential customers
- Assisted in inventory management by conducting regular stock checks and restocking shelves
- Prepared merchandise for sales floor by pricing and tagging and properly cleaning the pre-owned merchandise
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Collaborated with team members to provide exceptional customer service, ensuring smooth store operations and a positive shopping experience
Dishwasher
Cracker Barrell
06.2023 - 12.2023
- Washed, sanitized, and organized workspace
- Scraped, washed, and efficiently restacked dishware, utensils, and glassware to keep the kitchen ready for customer demands
- Stepped into additional roles during busy times to boost coverage of important stations
- Kept work area clean and free of debris to prevent potential accidents
- Worked with chemicals such as detergents, rinse agents, and sanitizers to protect customer health
- Helped the team meet expected demands by restocking work areas throughout the restaurant, such as server stations, salad bars, and supply cupboards
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots, grates, fryer baskets, and other items often used by kitchen staff
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep the kitchen spotless
- Assisted in bussing tables in a quick and quiet manner
Baker
Crumbl Cookies
03.2022 - 06.2023
- Produced high-quality baked desserts, mainly cookies, consistently meeting customer expectations
- Followed recipes and production schedules to ensure timely delivery of fresh products
- Maintained a clean and organized work area, adhering to food safety and sanitation guidelines
- Managed inventory levels of baking ingredients and supplies to minimize waste and control costs
- Operated commercial baking equipment such as ovens, mixers, and dough sheeters with precision and efficiency
- Trained new bakery staff members on proper techniques for mixing, shaping, proofing, and baking various doughs
- Assisted in the preparation of specialty items for holidays or special events
- Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail
Education
Associate of Science - Information Systems
Southern Union
Opelika, AL05-2026
Skills
- Computer Configuration
- System Diagnostics & Troubleshooting
- Hardware & Software Installation
- Peripheral Device Setup
- Issue Resolution
- Web Security
- Technical Support & Customer Assistance
Accomplishments
- Led merchandising across 15 retail stores
- Recruited, trained, and supervised staff.
- Restored malfunctioning consoles, phones, tablets, and laptops to working condition, increasing resale value and customer satisfaction
- Prepared devices for customer use through resets, updates, and setups, ensuring smooth performance and reducing returns
- Preserved device quality by safely cleaning and maintaining electronics, helping maintain store reputation for reliable products
Certification
- CompTIA A+
- CompTIA IT
- Microsoft 365
Languages
English
Native or Bilingual
Timeline
Merchandiser
Footprint Solutions
05.2025 - Current
Sales Associate
Game X Change
04.2024 - 03.2025
Dishwasher
Cracker Barrell
06.2023 - 12.2023
Baker
Crumbl Cookies
03.2022 - 06.2023
Associate of Science - Information Systems
Southern Union