Dale Benner
Oakland TWP,Michigan
Summary
Driven professional with a track record of exceeding sales targets by over 30% at Quality Mitsubishi, leveraging exceptional communication skills and in-depth product knowledge. Skilled in customer service and problem-solving, adept at cultivating long-term client relationships and enhancing customer satisfaction. Demonstrates expertise in merchandise stocking and sanitation practices, contributing to a positive and efficient work environment.
Overview
2024
2024
years of professional experience
Work History
Painter
Meat Department Clerk
Kroger
- Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Followed proper safety, handling, and cross-contamination procedures.
- Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
Cleaning Professional
OC Details
07.2014 - 10.2023
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Organized and used industrial cleaning products following strict safety procedures.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Responded promptly to client feedback, making adjustments as necessary to ensure continuous improvement in service delivery.
- Contributed to team efficiency by training new employees on proper cleaning procedures and safety protocols.
- Established trust with clients by maintaining confidentiality regarding their personal belongings and living spaces while performing duties as a Cleaning Professional.
- Supported green initiatives by integrating eco-friendly cleaning practices into daily routines whenever feasible.
- Maximized productivity with thorough knowledge of various tools, equipment, and materials used in the cleaning industry.
- Demonstrated versatility in meeting the unique demands of diverse clientele across residential, commercial, industrial, and institutional settings.
- Achieved greater levels of cleanliness through regular communication with clients regarding their specific needs and expectations.
- Assisted in reducing costs by monitoring equipment usage and identifying opportunities for preventative maintenance.
Car Salesperson
Quality Mitsubishi
05.2008 - 09.2013
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
Dog Training
Darnell's Kennels
01.1999 - 11.2008
- Assisted with dog training sessions, helping canines develop positive behaviors and skills.
- Enhanced service dog training outcomes by implementing positive reinforcement techniques and customized training plans.
- Assisted in the organization of dog training sessions, ensuring efficient scheduling and availability for clients.
- Gained hands-on experience in using various dog training tools such as clickers, e-collars, and harnesses effectively.
- Enhanced client satisfaction by providing personalized coaching on various dog training techniques and strategies.
- Increased dog training success rates by utilizing positive reinforcement techniques and maintaining consistency in commands.
- Increased success rate of service dog training by introducing innovative training methods and tools.
- Efficiently managed resources including equipment, personnel, and facilities, ensuring smooth operation of the Military Working Dog Training Program.
- Contributed to marketing efforts by creating engaging content showcasing successful client stories and highlighting the benefits of professional dog training services.
- Organized public demonstrations showcasing trained canines'' capabilities in obedience trials and agility competitions, raising awareness about the benefits of professional dog training services.
- Improved dog training techniques by observing and assisting experienced trainers during sessions.
- Increased client referrals by cultivating strong rapport with satisfied customers who enthusiastically shared their experiences with friends and family members seeking professional dog training assistance.
- Developed dog training curricula to cater to various skill levels and requirements, ensuring a comprehensive learning experience for each client.
- Stayed up-to-date on current trends within the dog training industry by attending seminars/webinars covering new research findingsmethods.
- Evaluated the effectiveness of various dog training tools such as clickers or treat pouches to recommend the most suitable equipment for each client''s needs.
- Developed an innovative approach to dog training by integrating practices from various fields, including animal behavior science, sports psychology, and human motivational theories.
- Expanded knowledge of canine behavior science through continuous research on current best practices in dog training methods.
- Demonstrated commitment to ongoing professional development by attending workshops, seminars, and conferences related to dog training practices.
Education
GED -
Port Huron South
Port Huron Michigan1999
Skills
Customer Service
Timeline
Cleaning Professional
OC Details
07.2014 - 10.2023
Car Salesperson
Quality Mitsubishi
05.2008 - 09.2013
Dog Training
Darnell's Kennels
01.1999 - 11.2008
Painter
Meat Department Clerk
Kroger
GED -
Port Huron South
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