Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dale Blackwell

Dallas,TX

Summary

Dynamic Bridal Consultant with a proven track record at Unforgettable Bridal Boutique, excelling in client consultation and gown selection. Leveraged fashion knowledge and exceptional communication skills to enhance customer experiences, resulting in increased satisfaction. Recognized for training staff and optimizing inventory management, ensuring a seamless bridal journey for every client.

Overview

28
28
years of professional experience

Work History

Bridal Consultant

Unforgettable Bridal Boutique
03.2011 - 04.2012
  • Assisted brides in selecting wedding gowns, ensuring personalized service and satisfaction.
  • Maintained visual merchandising standards to enhance boutique presentation and customer experience.
  • Coordinated fitting appointments, optimizing schedules for efficiency and convenience.
  • Provided expert knowledge on bridal trends, fabrics, and styles to guide client decisions.
  • Oversaw inventory management processes, ensuring stock accuracy and timely replenishment of items.
  • Developed strong relationships with vendors, enhancing product offerings and availability.
  • Trained new staff on customer service protocols and product knowledge for consistent service delivery.
  • Delivered exceptional customer service during all stages of the bridal gown selection process, from initial consultation through final fittings and pick-up dates.
  • Expanded bridal accessory offerings within the boutique by researching market trends, sourcing new products, and connecting with potential suppliers worldwide.
  • Sold and fitted [Product] for brides-to-be.
  • Met with potentials clients and gave quotes on services and general wedding costs.

Senior Customer Service Representative

Federal Express, FedEx
04.1984 - 09.2009
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed complex customer accounts ensuring satisfaction and retention.
  • Collaborated with team members to enhance service processes and improve customer experience.
  • Trained new staff on company policies, procedures, and customer service best practices.
  • Resolved customer service issues using company processes and policies, and provided updates to customers.
    Responded to customer calls and emails to answer questions about products and services.
    Engaged clients in person and over the phone to answer questions and address complaints.
    Informed customers of product, price, and policy changes to educate on issues and resolve concerns.
    Processed, scheduled, and executed customer orders for new and established customers.
    Resolved concerns with products or services to help with retention and drive sales.
    Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
    Investigated and resolved customer inquiries and complaints quickly.
    Met customer call guidelines for service levels, handle time, and productivity.
    Maintained up-to-date knowledge of product and service changes.
    Followed up with customers about resolved issues to maintain high standards of customer service.
    Managed timely and effective replacement of damaged or missing products.
    Promoted available products and services to customers during service, account management, and order calls.
    Monitored cash drawers in multiple checkout stations and maintained an adequate cash supply.

Education

Bachelor of Arts - Entrepreneurship

Ashford University
San Diego, CA
04-2019

General Studeies

Eastside High School
Taylors, SC
01-1977

Skills

  • Sewing
  • Client consultation
  • Customer experience management
  • Fashion knowledge
  • Gown selection
  • Dress fitting specialist
  • Friendly and helpful
  • Customer service
  • Customer assistance
  • Cleaning and sanitizing
  • Reliability
  • Excellent communication

Timeline

Bridal Consultant

Unforgettable Bridal Boutique
03.2011 - 04.2012

Senior Customer Service Representative

Federal Express, FedEx
04.1984 - 09.2009

Bachelor of Arts - Entrepreneurship

Ashford University

General Studeies

Eastside High School

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