Summary
Overview
Work History
Education
Skills
Timeline
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Dale Brown

Wichita,KS

Summary

Results-driven Area Manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for OSHA compliance

Overview

13
13
years of professional experience

Work History

Area Manager

Schwans Home Delivery
Wichita, KS
04.2018 - Current
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Supervised 9 location managers and managed 120 fleet assets, maintaining contractual, compliance and reporting requirements for all areas and assets
  • Manage route productivity and asset/resource utilization; lead sales group $5-$8 million per year.
  • Maintain productive route structure by ensuring effective work hours and expectations are met, as well as route sequence integrity
  • Review financial reporting/KPIs to make informed decisions on cost controls, route productivity, product inventory controls, maintenance of assets, depot supplies and profitability
  • Reduced turnover 22% by enhancing training, motivation and engagement strategies with all employees.

Service Manager

Cintas
Bismarck, ND
02.2014 - 03.2018
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Analyzed account information to improve and optimize customer relations, resulting in greater profits and residual income
  • Increased customer retention by doing on-site visits which lead to being ranked #1 for 2 straight years
  • Followed up with customers during and after installations to verify satisfaction

Branch Manager

Enterprise
Bismarck, ND
03.2009 - 01.2014
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
  • Developed and delivered polished sales presentations in order to highlight product and service quality.
  • Increased KPIs to become by 22% to increase profitability

Education

Bachelor of Science - Accounting

University of North Florida
Jacksonville, FL

Skills

  • Operations
  • Goals and performance
  • Relationship building and management
  • Order management
  • Area management
  • Controlling costs
  • Product and service sales
  • Business development and planning

Timeline

Area Manager

Schwans Home Delivery
04.2018 - Current

Service Manager

Cintas
02.2014 - 03.2018

Branch Manager

Enterprise
03.2009 - 01.2014

Bachelor of Science - Accounting

University of North Florida

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