Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dale Carnell Jr.

Kansas City

Summary

Dynamic Operations Manager with a proven track record at Dollar Tree, enhancing customer satisfaction and operational efficiency. Skilled in crisis management and team development, I successfully implemented strategies that improved workplace morale and optimized workflows. Known for effective issue resolution and fostering strong vendor relationships, I drive performance and productivity in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Operations Manager

Dollar Tree
11.2018 - Current
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and maintained relationships with external vendors and suppliers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring programs to improve in areas in need of improvement.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained initial personnel, working to establish key internal functions and outlined the scope of their positions.
  • Interacted well with customers to build connections and nurture relationships.

Education

High School Diploma -

Roosevelt High School
Minneapolis, MN
05-2000

Skills

  • Health and safety compliance
  • Performance monitoring
  • Production
  • Marketing
  • Crisis management
  • Customer relationship management
  • Operations monitoring
  • Project planning and development
  • Operations oversight
  • Workflow optimization
  • Data management for archiving
  • Effective issue resolution
  • Team development
  • Policies and procedures implementation
  • Operational efficiency
  • Proficient in prioritizing tasks
  • Workplace morale enhancement
  • Analytical decision-making
  • Collaborative team management

Timeline

Operations Manager

Dollar Tree
11.2018 - Current

High School Diploma -

Roosevelt High School

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