Summary
Overview
Work History
Education
Skills
Timeline
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Dale Hamill

Grand Rapids

Summary

Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase revenue and cement loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Known for high level of communication and team building skills.

Overview

26
26
years of professional experience

Work History

Mortgage Loan Officer

Lake Michigan Credit Union
08.2012 - Current
  • Worked with underwriters to fix application problems and resolve issues.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Explained different types of loans pertaining to client situations.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Negotiated loan terms and conditions with clients to maximize profitability.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Checked loan documents for accuracy prior to closing.
  • Developed and implemented marketing campaigns to generate new business opportunities.

Real Estate Agent

Keller Wiliams
03.2011 - 08.2012
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advised clients on market conditions and property value for informed decision-making.
  • Presented purchase offers to sellers for consideration.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.

Mortgage Broker Owner

Pinnacle Lending Group
03.2004 - 03.2011
  • Explained entire mortgage loan process to borrower.
  • Evaluated borrower financial information, pay stubs and credit history to determine loan possibility.
  • Collaborated with different lenders to find best possible deal for homebuyers.
  • Assessed clients' financial data to determine loan suitability.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Regional Manager / Sales Origination

Icon Financial Group
03.1999 - 03.2004
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Established and maintained operational standards for 8 locations.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
  • Launched over 3 new locations through effective management of property acquisitions and construction and financial planning.

Mortgage Loan Officer

Heartwell Mortgage
08.1997 - 03.1999
  • Worked with underwriters to fix application problems and resolve issues.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Explained different types of loans pertaining to client situations.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Negotiated loan terms and conditions with clients to maximize profitability.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.

Education

Bachelor of Science - Biomedical Sciences

Grand Valley University
Allendale MI
05.1997

Skills

  • Negotiation Tactics
  • Relationship Selling
  • Sales Development
  • Residential Mortgage Lending Regulations
  • Client Account Management
  • Loan Processing Coordination
  • Loan File Maintenance
  • Customer Relations
  • Attention to Detail
  • Referral Network Development
  • Complaint Handling
  • Customer Service

Timeline

Mortgage Loan Officer

Lake Michigan Credit Union
08.2012 - Current

Real Estate Agent

Keller Wiliams
03.2011 - 08.2012

Mortgage Broker Owner

Pinnacle Lending Group
03.2004 - 03.2011

Regional Manager / Sales Origination

Icon Financial Group
03.1999 - 03.2004

Mortgage Loan Officer

Heartwell Mortgage
08.1997 - 03.1999

Bachelor of Science - Biomedical Sciences

Grand Valley University

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Dale Hamill