Dale Harris
Jacksonville,North Carolina
Summary
Customer-focused professional with extensive experience in customer service and benefits verification. Proven ability to advocate for patient needs while ensuring HIPAA compliance and enhancing customer satisfaction through effective communication and problem-solving.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Patient Care Advocate
Pearl Interactive Network
Atlanta, GA
09.2025 - 03.2026
- Collaborated with healthcare teams to enhance patient experience and satisfaction.
- Advocated for patient needs through effective communication and active listening.
- Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations.
Sr Manager
Tidewater Fuel Distribution Services, LLC
Jacksonville, USA
04.2007 - 10.2024
- Managed customer interactions, quotes, invoicing, and collections using QuickBooks and phone/email communication, ensuring high customer satisfaction and accurate financial records.
- Supervised staff and coordinated scheduling and service delivery while resolving client issues through problem solving and clear communication, enhancing operational reliability and customer retention.
Benefits Verification Specialist
Continuum/CVS
Jacksonville, USA
08.2024 - 09.2024
- Verified benefits and insurance eligibility using EPIC and Citrix EMR software, ensuring accurate patient coverage information for efficient claims processing.
- Provided empathetic customer service on inbound/outbound calls, adhered to HIPAA compliance, resolved coverage questions, and processed prior authorizations to facilitate timely patient care.
Cafeteria Worker
Onslow County Public Schools
Jacksonville, USA
12.2012 - 06.2024
- Provided front-line customer service to students and staff, handled cash and electronic payments, and maintained compliance with health and safety standards.
- Documented service metrics and adhered to policies and procedures to ensure consistent quality and positive customer experience.
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
01-2024
Certificate of Completion - Phlebotomy
Lenoir Community College
01-2005
HIPAA Essentials for Healthcare Professionals Certificate -
Skills
- Benefits Verification
- Insurance Eligibility
- Claims Processing
- Healthcare Billing
- EMR software proficiency
- HIPAA Compliance
- Payment Processing
- Data Entry
- Customer Service
- Phone Communication
- Problem Solving
- Time Management
- Microsoft Word
- Excel
- Outlook
- Teams
- Empathy
Certification
- HIPAA Essentials for Healthcare Professionals Certificate
- Certificate of completion of Billing and Coding
Additional Experience Summary
Prior roles included hands-on service, operations, and administrative tasks requiring punctuality, attention to detail, and direct customer engagement; supported teams in fast-paced environments with a focus on service quality and compliance.
Timeline
Patient Care Advocate
Pearl Interactive Network
09.2025 - 03.2026
Benefits Verification Specialist
Continuum/CVS
08.2024 - 09.2024
Cafeteria Worker
Onslow County Public Schools
12.2012 - 06.2024
Sr Manager
Tidewater Fuel Distribution Services, LLC
04.2007 - 10.2024
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Certificate of Completion - Phlebotomy
Lenoir Community College