Dale Hauze
York Haven
Summary
Hardworking Field Service Technician bringing 25+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. Hardworking and passionate
Overview
25
25
years of professional experience
Work History
Field Service Technician
RJ Davis
01.2024 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Operated hand tools and power equipment according to company safety procedures.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Peform Perventitive Maintenance at customer locations
Technical Development Trainer
Penske Truck Leasing
09.2019 - 01.2024
- Trained technicians in Electrical Diagnostic, and correct repair. Brake inspection and repair. Shop safety and tool use. Chassis Diagnostic and repair.
- Identify locations in need of training
- Perform in-person , web based,and virtual training.
- Obtain ASE Master certificate for heavy duty vehicles.
- coordinate travel and fill out expexpenses sheets.
- Obtain OEM certification from DTNA, Navistar, Volvo. Bendix, Meritor, Conmet. Fontaine.
- Managed external vendor relationships to provide specialized training resources when necessary.
- Provided coaching and mentoring to employees.
Maintainance Supervisor
Penske Truck Leasing
09.2016 - 09.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Lead Service Technician
Penske Truck Leasing
06.2014 - 09.2016
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
- Troubleshot complex technical issues to identify root causes and implement effective solutions.
- Inspected equipment to diagnose operational issues.
- Repaired and replaced worn and damaged components.
- Analyzed vehicle data using advanced diagnostic equipment.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Field Service Technician
Penn Detroit Diesel Allison
05.1999 - 06.2014
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Education
Associate In Engineering Technology - GM ASEP
Harrisburg Area Community College
Harrisburg, PA05.1999
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Technical Troubleshooting
- Training and mentoring
- Mechanical Aptitude
- Valid Driver's License
- Repair and Installation
- Electrical Troubleshooting
- Multimeter usage
- Diagnostic Testing
- Equipment Repair
- Tool management
- Vehicle Maintenance
- MS Office
- Reading Wiring Diagrams
- Team Supervision
- Heavy Equipment Repair
- Fleet maintenance
Timeline
Field Service Technician
RJ Davis
01.2024 - Current
Technical Development Trainer
Penske Truck Leasing
09.2019 - 01.2024
Maintainance Supervisor
Penske Truck Leasing
09.2016 - 09.2019
Lead Service Technician
Penske Truck Leasing
06.2014 - 09.2016
Field Service Technician
Penn Detroit Diesel Allison
05.1999 - 06.2014
Associate In Engineering Technology - GM ASEP
Harrisburg Area Community College
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