Summary
Overview
Work History
Skills
Timeline
Generic
Dale Herman

Dale Herman

Elbridge,NY

Summary

Dynamic and results-driven professional with a strong work ethic and proven expertise in machinery operation at Tessy Plastics. Recognized for enhancing operational efficiency through process improvements and effective teamwork. Skilled in inventory control and peer training, consistently delivering quality products while maintaining a safe work environment.

Professional machine operation specialist with substantial hands-on experience in operating and maintaining industrial machinery. Strong focus on ensuring precision, safety, and efficiency in all tasks. Collaborative team player known for reliability and adaptability to changing production needs. Skilled in troubleshooting equipment issues, maintaining optimal machine performance, and adhering to safety protocols.

Manufacturing professional with extensive hands-on experience in machine operation, setup, and maintenance. Known for keen attention to detail and ability to adapt quickly to changing production needs. Highly collaborative and results-focused, consistently ensuring operational efficiency and quality.

Overview

18
18
years of professional experience

Work History

Machine Operator

Tessy Plastics
10.2021 - Current
  • Collaborated with team members to optimize workflow and minimize downtime.
  • Implemented process improvements that streamlined operations and reduced waste.
  • Maintained accurate records of machine performance and production output.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Collaborated with team members to optimize production processes and improve overall performance.

Store Manager

Dunkin' Donuts
12.2015 - 10.2021
  • Led team to achieve sales targets through effective inventory management and merchandising strategies.
  • Enhanced customer experience by developing staff training programs focused on service excellence.
  • Implemented cost control measures, reducing operational expenses while maintaining product quality.
  • Analyzed sales data to identify trends, driving strategic decisions for product selection and promotions.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Machine Operator

Berry Plastics
11.2014 - 12.2015
  • Operated machines to ensure efficient production flow and quality standards.
  • Monitored equipment performance, identifying and resolving issues promptly.
  • Trained new operators on machine operation protocols and safety procedures.
  • Conducted regular maintenance checks, enhancing equipment longevity and reliability.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.

Material Handler

Berry Plastics
11.2014 - 12.2015
  • Operated forklifts and pallet jacks to efficiently transport materials within warehouse environment.
  • Maintained accurate inventory records using warehouse management system, ensuring stock availability.
  • Inspected incoming materials for quality compliance, reducing defects and improving overall quality control.
  • Collaborated with team members to streamline packaging processes, enhancing operational efficiency.
  • Transported inventory items to appropriate locations.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Shift Leader

Dunkin' Donuts
07.2012 - 08.2014
  • Supervised daily operations, ensuring adherence to safety protocols and company policies.
  • Trained and mentored team members on efficient workflow practices and customer service standards.
  • Coordinated shift schedules, optimizing staff coverage to meet operational demands.
  • Monitored inventory levels, implemented strategies to minimize waste and reduce costs.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
  • Analyzed sales data to identify trends and adjust strategies for improved performance.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Manager

KFC Restaurant
09.2007 - 07.2012
  • Supervised daily operations to ensure compliance with health and safety standards.
  • Trained and mentored team members to enhance customer service skills.
  • Developed and implemented efficient workflows to optimize restaurant performance.
  • Analyzed sales data to identify trends and adjust staffing levels accordingly.
  • Collaborated with management on marketing strategies to increase local brand awareness.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Monitored inventory levels and managed supply orders for operational efficiency.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Skills

  • Strong work ethic
  • Good communication
  • Attention to detail
  • Machinery operation
  • Workplace safety
  • Teamwork and collaboration
  • Power and hand tools
  • Heavy lifting
  • Inventory control
  • Peer training

Timeline

Machine Operator

Tessy Plastics
10.2021 - Current

Store Manager

Dunkin' Donuts
12.2015 - 10.2021

Machine Operator

Berry Plastics
11.2014 - 12.2015

Material Handler

Berry Plastics
11.2014 - 12.2015

Shift Leader

Dunkin' Donuts
07.2012 - 08.2014

Manager

KFC Restaurant
09.2007 - 07.2012
Dale Herman