Dale Hurd
Steelville,Missouri
Summary
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Knowledgeable Parts Salesman proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives, while being well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 20 years of progressive experience in field. Firm believer in "There is a place for everything, and everything has a place". Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Parts Salesman
Gahr Truck & Equipment
10.2015 - Current
- Conduct cash handling, credit card transactions, and apply appropriate ticket amounts to in-house charge accounts
- Assist customers in finding appropriate parts promptly.
- Greet customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Order parts from various distributors to fulfill demands.
- Identify specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Research vehicles and parts via physical catalogs and electronic means.
- Maintain clean and neat parts counter and sales floor.
- Organize parts storage and stock inventory according to established guidelines.
- Reach out to vendors outside usual network to find parts not available from traditional sources.
- Complete sales and service documentation for customer and business records and provided receipts of purchase.
- Stock and manage stock of parts.
- Train and mentor junior employees on regulations, best practices and performance strategies to ensure an accurate and timely repair.
- Process and reshelve return orders, checking for discrepancies, potential usage and end-user issues.
- Use and maintain knowledge of stock numbering system and properly categorize for easy access and organization.
- Oversee a team of 3 employees.
- Verify shipments against receipts and provide advice to customers about right type of parts needed for specific projects.
- Examine returned parts for defects and exchange defective parts or refunded money.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Maintain optimal supply levels by ordering new parts from catalogs and vendor websites.
- Assist customers by responding to complaints and offering updates on back-ordered parts, via voice calls or electronic communications (including email, text, etc).
Installer Service Specialist
O'Reilly Auto Parts
10.2011 - 09.2015
- Catered to the various automotive repair facilities within the store's district
- Oversaw a team of (up to) 4 delivery drivers to ensure timely deliveries to repair facilities
- Manned the front parts counter to look up the correct parts for the perfect repair
- Answered phones and found the precise parts
- Explained benefits of using higher grade parts to ensure a long life repair
- Upsell recommended parts
- Conducted inventory cycle counts as part of my regular monthly duties
- Conducted monitory battery testing and rotation as prescribed by corporate policies
- Completed all mandatory and optional online training courses provided by the company
- Recorded, confirmed, and printed paint formulas to mix personalized automotive paint for touch up, panel, or complete vehicle paint job
- Advised paint technicians on current and upcoming resurfacing, panel repair, and paint and clearcoat option on the market
- Processed online orders, coordinated with customer on best way for them to obtain ordered parts.
- Process new, core, and warranty return parts to our servicing distribution center
- Occasionally would deliver parts to shops when all delivery drivers would be out on other deliveries to ensure timely deliveries
- Attended in-person training to get the latest knowledge on parts and technologies available for fellow employees and repair facilities
- Performed Sales Calls to current and potential professional customers
- Maintained position of Heavy Duty Specialist for our store
Shop Manager
Midwest Petroleum Company
08.2010 - 09.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mitigated business risks by working closely with staff members and assessing performance.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Parts Salesman / Shop Assistant Manager
Voss Truck Port
06.2003 - 08.2010
- Managed inventory control, cash control, and store opening and closing procedures.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Performed Service Writer duties by maintaining traffic of incoming and awaiting service jobs into the shop
- Coordinated with unit owners or companies to get authorization and oversaw repair
- Obtained payment, whether it be cash, fleet check, In-house charge, or fleet charge accounts
- Maintained out front inventory and displays for stocking quantities and cleanliness
- Trained new employees on company procedures to ensure a quick and professional interaction
Education
No Degree - History
University of Missouri - Rolla
RollaSkills
- Team Collaboration
- Customer Needs Assessments
- Operations Management
- Pulling Parts
- Till Counting
- Forklift Operation
- Report Generation
- Suggestive Selling
- Parts Identifications
- Delivery Coordination
- Demand Fulfillment
- Staff Training
- Vendor Relations
- Invoice Processing
- Verbal and Written Communication
- Problem-Solving Skills
- Inventory Auditing
- Maintenance Schedules
- Inventory Management
- Department Cleaning
- Stock Number and Pricing Data
- Parts Promotion
- Product Merchandising
- Return Processing
- Cycle Counting
- Cash Register Operations
- Coaching and Training
- Closing Procedures
- Special Assignments
- Ordering Parts
- Reviewing Deliveries
- Improving Customer Satisfaction
- Parts Department Organization
- Customer Inquiries
- Catalog Familiarity
- Display Building
- Parts Installation Knowledge
- Vehicle Operations Knowledge
- Customer Interaction
- Parts Recommendation
- Supply Orders
- Customer Service
- Delivery Order Fulfillment
- Parts Ordering and Management
Gaming (board and electronic), Camping/Hiking, Gardening, Automotive repair
I enjoy playing games with my family, whether it be computer, console, or old school board games. Family time is very important to me. I try to take advantage of any and all time that I can spend with my family, including primitive camping where we can also go on hikes in places where electronic devices do not get service (off the grid). I also like to do repairs on my automobiles, mowers, etc.
Timeline
Parts Salesman
Gahr Truck & Equipment
10.2015 - Current
Installer Service Specialist
O'Reilly Auto Parts
10.2011 - 09.2015
Shop Manager
Midwest Petroleum Company
08.2010 - 09.2011
Parts Salesman / Shop Assistant Manager
Voss Truck Port
06.2003 - 08.2010
No Degree - History
University of Missouri - Rolla
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