Dale J.G. Bezte
Naples,FL
Summary
Accomplished Global IT professional, with extensive strategic leadership experience in global organizations leading major CPG / Retail / DTC companies. Technology implementations including Finance, Sales, Marketing, Retail, eCommerce, B2C, B2B DTC (Director to Consumer) in delivering digital transformation and driving business value, increased revenue, and customer satisfaction. Strong communication and decision-making skills while leveraging my business relationship management and collaboration skills with stakeholders to solve problems and provide guidance, direction, testing and input in the development, prioritization, and continuous improvement with the implementation of enterprise-wide technology software / solutions. Focus on teamwork and the development and mentoring of staff to achieve their full potential.
Overview
14
14
years of professional experience
Work History
CIO
3Sixty Duty Free
04.2023 - Current
- Responsible for the Strategy, Development, Infrastructure and Support of the Global Retail, Distribution, Inflight E-Commerce technology across these critical lines of business.
- Leading a major ERP, Supply Chain, Commerce/Retail upgrade/implementation across all business units to Dynamics D365.
- Replace aging In-Flight application with current technology along with the migration of several airlines.
- Support a growing retail Duty Free chain across North, Central & South America, including eCommerce, B2C sites and DTC for the international traveler and onboard In-Flight sales.
- Facilitated the major company relocation of the headquarters and warehouse, along with all infrastructure.
Director, IT – Retail / eCommerce
Ste. Michelle Wine Estates
01.2022 - 02.2023
- Partnered with Retail, Digital Marketing, Sales and eCommerce for the support and delivery of information systems solutions and strategy.
- Created the strategic plan and roadmap to upgrade significantly out of date B2C sites, DTC and Dynamics D365 Finance & Operations, eCommerce/Retail, and POS to current version and functionality ensuring ongoing compliance.
- Support all wine brand’s retail locations and tasting rooms and the 20+ B2C / DTC associated sites.
- Added additional features and functionality that drove business value, improved integration, revenue and customer satisfaction thru increased functionality and new services.
- Continued to support the user community every day and drove numerous cross functional enhancements.
Program Director IT, Digital Transformation
Southern Glazer’s Wine & Spirits
07.2019 - 01.2022
- Implemented SGWS end-to-end strategic B2B platform ($2+Billion Sales) and all associated projects supporting the shop.sgproof.com eCommerce environment.
- Worked closely with the business leaders and the technology groups to create a roadmap and annual plans, status reporting to deliver features, capabilities and new requirements across the multi-billion-dollar revenue, commercial B2B platform with tens of thousands of customers. Accomplished with a $50+ million budget.
- Delivered across a large ART Team (120+) combined with traditional waterfall projects, leveraged SAFe Agile with multiple Planning Increments continually delivering features and functionality.
IT Strategy / Transformation & Digital Technology Consulting
Alithya
01.2019 - 06.2019
- Provided IT advisory services (CIO leadership, Strategy, Digital Technology, Solution Development & Implementation, Architecture and Project Management) to organizations experiencing rapid growth and looking to transform businesses.
- Initiated and restructured a large manufacturer/distributor to revamp and implement an integrated ERP (Dynamics D365) solution across 10 production/distribution locations.
- Managed team implementing a full scope ERP solution with integration across multiple ISV’s and cloud services.
Global IT Director
Patrón Spirits Company (acquired by Bacardi Ltd.)
08.2013 - 12.2018
- Improved overall IT operations and global infrastructure in this fast-growing environment by setting the strategy for the Global Information Technology Group. Mentored teams with staff and offices throughout multiple geographies, including the United States, Mexico, and Europe.
- Utilized management and business intelligence to define global objectives, IT/Business strategies and technical architecture plans aligned for performance and maximum end-user value.
- Conducted vendor evaluations (Microsoft Dynamics D365 & AX) and requirements gathering to select, develop and implement SaaS, IaaS, and PaaS solutions.
- Implemented financial performance capabilities including OpEx, and CapEx improving budgeting accountability.
- Improved operations and reduced IT overhead costs by working with the executive team to develop IT policies and procedures that aligned more closely with end-user needs and business requirements.
- Drove a multi-million-dollar global technology innovation program that upgraded core systems to a new ERP/MRP platform across Finance, Sales, Distribution and Manufacturing functions.
- Consolidated (merger) the IT function and established a global, cohesive IT team in support of the world-wide Service Delivery, including Infrastructure (24x7), Networks, Comms, End User Computing, ERP/MRP, Sale, Marketing, H/R, eBusiness, Supply Chain and Distribution.
- Reorganized IT human resources and drove architecture improvements to support a business expansion effort that doubled sales over the course of 5 years.
Executive Director IT, Business Transformation
MPI Corporation (P & C Insurance)
06.2011 - 08.2013
- Drove technical innovation and cost-reduction efforts within the Office of the CIO, responsible for strategic planning, architecture, policy and process improvement and execution and PMO function for all application development, infrastructure and business projects. Key driver and business transformation executive for a portfolio of projects that exceeded $125M and a staff of 180 IT and business professionals.
- Engaged business executives and C-suite to define corporate strategy and integrate all IT programs and projects with business operations.
- Pushed IT group to new levels of innovation in corporate architecture leveraging cloud-based technologies and scalable back-end infrastructure that reduced costs, automated critical operational processes and provided new levels of business intelligence through advanced data capture and analytical reporting capabilities.
- Responded to customer satisfaction issues by leading a multi-million-dollar damage claims re-engineering process that enhanced systems and closed operational gaps, leading to significant increases in customer service delivery and satisfaction.
- Delivered significant cost reductions by outsourcing data center to a service provider that recovered value of office space and reduced capital investment and developed a new platform for an aging mainframe to a server-based solution at a fraction of the cost of re-writing or replacing.
Education
Bachelor of Science - Management
University of Phoenix
Associate of Science - Computer Science
Red River College
Skills
- Executive Leadership
- Financial Management & Performance
- PMO & IT Governance (SAFe Agile Certified)
- Strategy IT/Business
- Operating & Capital Budgeting
- PCI
- eCommerce
- Change Mgmt
- SaaS / Cloud Computing
- Global/Matrix IT Teams
- ERP (SAP / Dynamics 365)
- IT Audit / Security
- Vendor Management (On-shore & Off-shore)
- Service Now
- Azure, LCS, DevOps
- SalesForce/CRM
- Adobe (AEM)
- CPG – Food & Beverage
- Wine & Spirits
- Transportation
- Distribution
- Insurance
- IT governance
- Data analytics
- Digital transformation
- IT risk management
- Strategic planning
- IT leadership
ADDITIONAL RELEVANT EXPERIENCE
- Director of IT – William Grant & Sons, Inc., New York, NY / Glasgow, Scotland
- IT Director/Business Relationship Management – Allied Domecq, PLC (acquired by Pernod Ricard), Westport, CT
- Global IT Audit Manager | Sr. Manager, Sale & Marketing Systems – PepsiCo Inc., Purchase, NY / Somers, NY
- IT Audit Manager | Sr. Technology Consultant – PricewaterhouseCoopers (PwC), Morristown, NJ / Toronto, Canada
Timeline
CIO
3Sixty Duty Free
04.2023 - Current
Director, IT – Retail / eCommerce
Ste. Michelle Wine Estates
01.2022 - 02.2023
Program Director IT, Digital Transformation
Southern Glazer’s Wine & Spirits
07.2019 - 01.2022
IT Strategy / Transformation & Digital Technology Consulting
Alithya
01.2019 - 06.2019
Global IT Director
Patrón Spirits Company (acquired by Bacardi Ltd.)
08.2013 - 12.2018
Executive Director IT, Business Transformation
MPI Corporation (P & C Insurance)
06.2011 - 08.2013
Bachelor of Science - Management
University of Phoenix
Associate of Science - Computer Science
Red River College
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