Dale Kent
Murfreesboro,TN
Summary
Safety-focused Terminal Manager with 21 years of experience. Successful at setting and meeting long-term goals through day-to-day improvements. Dedicated to hiring and training efficient employees for excellent customer service and productivity.
Overview
6
6
years of professional experience
Work History
Assistant Terminal Manager
Saia LTL Freight
Nashville, TN
12.2019 - 08.2024
- Ensured compliance with safety and environmental regulations.
- Assisted in the loading and unloading of cargo from vessels and trucks.
- Coordinated activities between departments to ensure efficient operations.
- Developed terminal operational plans and schedules for shift supervisors.
- Provided on-site training to new employees regarding safety procedures, policies, and protocols.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Conducted regular meetings with staff to discuss performance issues and improvement opportunities.
- Maintained close communication with other terminal managers to share best practices and strategies.
- Established key performance indicators for measuring process efficiency.
- Collaborated with vendors to negotiate contracts related to supplies and services.
- Implemented corrective actions when necessary following established guidelines.
- Responded promptly to emergency situations by coordinating appropriate resources.
- Documented all incidents involving personnel or property damage at the terminal site.
- Reviewed employee attendance records regularly to ensure compliance with company policies.
- Hired, trained and supervised terminal personnel to meet and exceed customer expectations.
- Communicated with dispatched personnel and drivers to ensure efficiency.
- Supervised worker efficiency and rectified issues with performance.
- Dispatched drivers and tracked on-time deliveries.
- Hired and trained new employees on warehouse safety and company policies.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Created and enforced policies and procedures for entire logistics team.
Break Manager
Central Transport, LLC
Nashville, TN
08.2023 - 05.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Recruited and trained new employees to meet job requirements.
Terminal Manager
Saia LTL Freight
Hattiesburg And Gulfport, MS
11.2018 - 12.2019
- Managed daily operations of the terminal, including staff scheduling and inventory management.
- Coordinated with maintenance personnel to address any equipment issues in a timely manner.
- Monitored customer satisfaction levels through regular surveys and feedback sessions.
- Directed the unloading and loading of cargo from vessels and trucks according to established procedures.
- Supervised staff performance by conducting regular evaluations, providing feedback, and taking corrective action when necessary.
- Organized training programs for employees regarding safety protocols, customer service techniques.
- Resolved conflicts between customers or other stakeholders in an efficient manner.
- Negotiated contracts with vendors for supplies needed at the terminal.
- Reviewed invoices from vendors to ensure accuracy before payment was made.
- Analyzed data related to customer trends, employee productivity., in order to identify areas for improvement.
- Hired, trained and supervised terminal personnel to meet and exceed customer expectations.
- Monitored budget and operating metrics to incorporate improvement processes to increase performance.
- Developed strategies to maximize production and reduce costs.
- Initiated initial responses to emergencies involving transport personnel and resources, completed vehicle and industrial accident reports and assisted in investigations as necessary.
- Supervised, hired, trained, evaluated and motivated team of [Job title]s and managed day-to-day activities of department.
- Supervised worker efficiency and rectified issues with performance.
- Communicated with dispatched personnel and drivers to ensure efficiency.
- Reviewed drivers' logs, hours of service and other requirements to ensure compliance with all rules and regulations
- Dispatched drivers and tracked on-time deliveries.
- Reviewed e-logs and [Type] system data to identify service hours violations, driver speed issues and fleet safety performance problems.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Created and enforced policies and procedures for entire logistics team.
Education
Associate of Applied Science - Diesel Technology
Itawamba Community College
Fulton, MS05-1998
Affiliations
- Enjoy family events with wife and children
Accomplishments
- Won the presidents club award at Saia LTL Freight
Timeline
Break Manager
Central Transport, LLC
08.2023 - 05.2024
Assistant Terminal Manager
Saia LTL Freight
12.2019 - 08.2024
Terminal Manager
Saia LTL Freight
11.2018 - 12.2019
Associate of Applied Science - Diesel Technology
Itawamba Community College