Dale H. Kirkland
Littleton,CO
Summary
Seeking to work in a position that will capitalize on my leadership, operational, and technical abilities where I can continue to gain experience in specialized environments, customer service, security operations skills. The ultimate goal is to serve and protect the community in which I live.
Overview
11
11
years of professional experience
Work History
Staging Associate
American Furniture Warehouse Co
10.2021 - Current
- In charge of physically placing merchandise in the showroom at the direction of the Visual Designer and Store Management, and also assists with constructing, painting, and deconstructing displays to provide an excellent visual presentation of merchandise for customers
- In charge of opening, assembling, and inspecting the merchandise prior to physically placing it in the showroom with all the correct retail information.
Home Furnishing Consultant
American Furniture Warehouse Co
10.2019 - 10.2021
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Communicated with clients to find and design layout best suited for client needs and location.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained detailed files on past transactions and designs for budget and future reference.
Sporting Goods Department Manager
Murdoch's Ranch And Home Supply
04.2019 - 10.2019
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
- Processed as many as 5-10 background checks daily using both Storis and EZ Arms and traditional NICS phone-in checks.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Firearms Sales Associate
Murdoch's Ranch And Home Supply
05.2018 - 04.2019
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Monitored sales floor to identity customer service opportunities or need for loss prevention control measures.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
Yard Manager
Murdoch's Ranch And Home Supply
01.2016 - 05.2018
- Delivered high quality customer service and worked with various members of the Murdoch’s team on a daily basis
- Supervised and assisted employees with assembly, inventory, staging and sale of
- Murdoch’s products as well as operation of company vehicles such as forklifts and trucks
- Trained new employees on company policy and procedures and daily operations of the yard.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
- Skilled at working independently and collaboratively in a team environment.
Armored Crewman/Tank Operator
US Army
03.2012 - 08.2016
- Trained in combat operations, as well as technical troubleshooting
- Developed, resourced and executed squad's various strength and training strategies to improve mission readiness in tactical fields.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Performed basic maintenance and troubleshooting of computer hardware, software and radio communication systems
- Worked well in a team setting, providing support and guidance.
Skills
- File and Records Management
- Positive Customer Engagement
- Safety and Cleanliness Standards
- Multiple Priorities Management
- Tactical Guidance
- Platoon Tactical Movement
- Standard Operating Procedure
- De-Escalating Conflicts
- Monitor Security
References
Mark Smith, Staging Manager, American Furniture Warehouse - 720-323-9159
Timeline
Staging Associate
American Furniture Warehouse Co
10.2021 - Current
Home Furnishing Consultant
American Furniture Warehouse Co
10.2019 - 10.2021
Sporting Goods Department Manager
Murdoch's Ranch And Home Supply
04.2019 - 10.2019
Firearms Sales Associate
Murdoch's Ranch And Home Supply
05.2018 - 04.2019
Yard Manager
Murdoch's Ranch And Home Supply
01.2016 - 05.2018
Armored Crewman/Tank Operator
US Army
03.2012 - 08.2016