Dale Kuta
Bloomington,IL
Summary
Adept at leveraging extensive mechanical knowledge and customer service skills, I significantly enhanced operational efficiency and client satisfaction at Fed Ex Freight. My expertise in computer-assisted diagnostics and proactive problem-solving led to a notable reduction in equipment downtime. I excel in multitasking and organization, consistently delivering high-quality repair services under pressure. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Responsible Technician with excellent troubleshooting, customer service and analytics skills . Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
12
12
years of professional experience
Work History
Technician
Fed Ex Freight
01.2018 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Mobile Service Truck Technician
Lakeside International Trucks
06.2012 - 12.2017
- Upheld strict adherence to manufacturer guidelines when repairing vehicles under warranty, ensuring compliance and avoiding potential disputes.
- Utilized advanced diagnostic equipment to identify faults within complex electronic systems, reducing time spent on trial-and-error troubleshooting methods.
- Assisted in reducing overall costs for the company by identifying opportunities for parts reuse or more cost-effective solutions to common problems.
- Increased customer satisfaction with efficient repairs, accurate diagnoses, and excellent communication skills.
- Streamlined repair processes through clear documentation of work performed on each vehicle, facilitating seamless handoff between technicians.
- Collaborated closely with dispatchers to prioritize urgent repair jobs based on impact on operations while keeping scheduled maintenance appointments.
- Actively participated in team meetings and discussions to share knowledge of new techniques or technologies, fostering a culture of continuous improvement.
- Improved shop efficiency by organizing tools and equipment, ensuring easy access during repair tasks.
- Maintained a high level of product knowledge by participating in ongoing training programs offered by manufacturers or industry organizations.
- Demonstrated expertise in various truck systems such as engines, transmissions, brakes, and suspension components to provide quality service.
- Developed strong relationships with parts suppliers, ensuring quick delivery times and competitive pricing for required materials.
- Streamlined inventory management processes to minimize stock shortages while preventing overstocking of unnecessary items.
- Provided exceptional customer service by clearly explaining technical issues to clients and recommending appropriate courses of action.
- Contributed to increased workshop revenue by upselling relevant services when speaking with customers about their vehicles'' needs.
- Reduced downtime for trucks by maintaining a timely schedule for routine maintenance and repairs.
- Enhanced vehicle performance by conducting comprehensive diagnostics and troubleshooting of electrical and mechanical systems.
- Collaborated with other technicians to identify complex issues and develop effective solutions.
- Implemented preventative maintenance schedules for fleet vehicles resulting in reduced breakdowns requiring costly repairs during operation hours.
- Ensured safety compliance with regular inspections of equipment and workspaces, minimizing accidents or incidents within the workshop environment.
- Diagnosed mechanical problems for repair or replacement.
- Serviced and maintained engines by performing regular oil and filter changes.
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Used specialized tools and equipment to diagnose and repair issues with diesel engines.
- Conducted full operational compliance inspections before releasing vehicles for use.
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
- Collaborated with other mechanics to inspect diesel engines for signs of damage.
- Replaced and repaired fuel injection systems for diesel engines in buses and trucks.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Followed factory and dealership standards to accurately perform repairs according to work order.
- Analyzed engine faults in buses and trucks, identifying potential causes and determining needed repairs.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Changed faulty or damaged fuel injectors, air filters and spark plugs in diesel engines.
- Managed parts inventory and tracked status of recent orders to maintain tool and equipment stock.
- Executed tune-ups on diesel engines by adjusting valves and setting engine timing.
- Ordered new parts for broken belts, hoses and filters, resupplying inventory.
- Determined cost-effective solutions to mechanical issues, saving company money.
- Checked completed repairs in buses and trucks, confirming correct servicing procedures.
- Organized test drives in buses and trucks to identify needed repairs.
Education
Associate of Science - Mechanical Repair
Triton College
River Grove, ILEngineering - Ships And Boats
US Navy
Great Lakes Naval Training Center06.1980
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Troubleshooting
- Written/Verbal Communication
- Mechanical Knowledge
- Preventive Maintenance
- Documentation And Reporting
- Customer interaction
- Work Planning and Prioritization
- System Troubleshooting
- Workload Management
- Repair services
- Computer-assisted diagnostics
Timeline
Technician
Fed Ex Freight
01.2018 - Current
Mobile Service Truck Technician
Lakeside International Trucks
06.2012 - 12.2017
Associate of Science - Mechanical Repair
Triton College
Engineering - Ships And Boats
US Navy