Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dale-La Solomon

Grand Cayman,NY

Summary

Detail-oriented and customer-focused professional with over 15 years of experience in health insurance, medical billing, patient registration, and customer service. Proven ability to gather and verify patient information accurately while maintaining a calm demeanor in fast-paced environments. Committed to ensuring patient confidentiality and delivering exceptional service to enhance patient satisfaction.

Overview

27
27
years of professional experience

Work History

Medical Biller

Cayman Hearing Center
03.2022 - Current
  • Efficiently manage the billing process, contributing to a 70% profit increase in the 2023 fiscal year through accurate invoicing and follow-up
  • Verify patient insurance eligibility and gather demographic information to ensure seamless registration and payment processing
  • Provide excellent customer service by addressing patient inquiries and developing payment plans tailored to individual needs.

Patient Care Coordinator

Cayman Hearing Center
09.2022 - 05.2023
  • Delivered excellent patient experiences and direct care.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.

Inventory Manager/Sales

Party Source
10.2016 - 09.2022
  • Managed cash handling, including processing payments and balancing cash drawers, ensuring compliance with company policies
  • Trained staff in customer service excellence and efficient inventory management, enhancing overall team performance.

Family Caregiver

Mr. & Mrs. Darley Solomon Sr.
10.2014 - 05.2016
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Sales Associate

Rainbow Realty
09.2007 - 10.2014
  • Negotiated contracts and managed client relationships, focusing on delivering outstanding customer service
  • Conducted market analysis to assess property values, contributing to effective pricing strategies and client satisfaction.

Provider Relations

Independence Blue Cross
11.2001 - 08.2004
  • Recruited healthcare providers and ensured compliance with policies and procedures, enhancing understanding of health insurance operations
  • Managed provider inquiries and maintained accurate records of contract agreements and performance metrics.

Administrative Assistant

Department of Insurance Fraud/Bureau of Investigation
02.1998 - 10.2001
  • Investigated claims to determine eligibility based on medical policy provisions
  • Thoroughly reviewed health claim submissions and supporting medical documentation associated with medical fraud investigation
  • Performed detailed analysis to identify the need for additional information or documentation, utilizing critical thinking to resolve issues
  • Evaluated and entered sensitive medical fraud claims, ensuring data integrity and compliance with legal standards
  • Supported high-profile investigations through effective administrative coordination and data management.

Education

Diploma - undefined

Penn Wood High School
01.1987

Skills

  • Patient Registration & Insurance Verification: Skilled in gathering and verifying patient information for accurate registration and billing
  • Cash Handling & Reconciliation: Experienced in managing cash transactions, performing end-of-shift reconciliations, and maintaining accurate records
  • Customer Service Excellence: Strong ability to communicate effectively with patients, addressing inquiries and resolving issues efficiently
  • Data Entry & Administration: Proficient in entering data accurately into information systems, ensuring compliance with regulatory requirements
  • Microsoft Office Suite: Knowledgeable in using Microsoft Excel, Word, and other accounting software for reporting and documentation
  • Payment reconciliation
  • Invoice Verification
  • Transaction Processing
  • Payment management
  • Insurance Verification
  • Critical thinking abilities
  • Collections experience
  • Medical terminology understanding
  • Payment posting

Timeline

Patient Care Coordinator

Cayman Hearing Center
09.2022 - 05.2023

Medical Biller

Cayman Hearing Center
03.2022 - Current

Inventory Manager/Sales

Party Source
10.2016 - 09.2022

Family Caregiver

Mr. & Mrs. Darley Solomon Sr.
10.2014 - 05.2016

Sales Associate

Rainbow Realty
09.2007 - 10.2014

Provider Relations

Independence Blue Cross
11.2001 - 08.2004

Administrative Assistant

Department of Insurance Fraud/Bureau of Investigation
02.1998 - 10.2001

Diploma - undefined

Penn Wood High School

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Dale-La Solomon