Dale A Laymon
Gallatin,TN
Summary
With my experience in managing, field service, training, and development. Creating customer driven support centers for customers and FSE’s, and national and international escalation support services. Gives me the full understanding of what it takes to support service to its full potential. To ensure resolution in a timely and cost-effective manner on a national and international level. Reassuring the customer, while leading the team in their effort to support. Improving communication both ways that is fast, easy, and accurate while promoting team philosophy. Resolve complex technical problems and products issues within the given arena in a timely, effective, and professional manner. Being proactive in a reactive industry.
Overview
39
39
years of professional experience
Work History
Technical Support Service
Philips Healthcare / Allport Medical
06.2019 - Current
- Set up Technical Support Center for Customer Support and provide
Technical Trainer /Developer
Philips Healthcare
10.2017 - 06.2019
Vendor National Support
03.2011 - 10.2017
- Provide technical support and training for all DXR and IDX products (primarily GE)
- Involved with Service Escalations nationally and internationally, to provide fast uptime and customer satisfaction while maintaining or improving the customer’s relationship with their local FSE
- Review monthly events and plan appropriate responses and solutions
- Assist Director and fill in for Director when on vacation our out of system.
Field Service Engineer
GE Healthcare
Tampa, Fl.
12.2001 - 03.2011
- Provide scheduled and unscheduled repairs for Multivendor and Core related products
- Aid team members, and help with the growth of the area
BMET Specialist
Sarasota Memorial Health System
Sarasota, Fl.
09.1998 - 12.2001
- To start and manage in-house Diagnostic Imaging repair in Sarasota Memorial
repair
Covenant Health Systems
Knoxville, Tn.
04.1992 - 09.1998
- To start and manage in-house Diagnostic Imaging repair in Covenant Heath system
Supervisor, Biomedical Engineering
Flagger Hospital
ST. Augustine, FL.
01.1987 - 04.1992
- To manage Biomedical and Diagnostic Imaging repair
Senior Radiology Repair Technician
AMII TSS
Tampa, FL
01.1985 - 01.1987
- To start and manage in-house Diagnostic Imaging repair for AMI TSS, covering the state of FL.
Technical Support
Philips Healthcare
Education
Regis Collage COMP TIACertified Classroom Instructor Philips UniversityProject Management Foundation Course Multiple OEM CoursesThat can be given on request - undefined
Academy of Health Sciences US Army
July 1983
High school Diploma - undefined
L-M High School
May 1976
Skills
- Experience as Manager, National and International Support, Training, creating technical support call center, FSE and supporting FSE’s
- Served in Military, in-house, Third party and OEM capabilities
- As given me the expertise to manage any situation in any arena
Additional Information
- AWARDS , Philips Pinnacle Award for National Support
Timeline
Technical Support Service
Philips Healthcare / Allport Medical
06.2019 - Current
Technical Trainer /Developer
Philips Healthcare
10.2017 - 06.2019
Vendor National Support
03.2011 - 10.2017
Field Service Engineer
GE Healthcare
12.2001 - 03.2011
BMET Specialist
Sarasota Memorial Health System
09.1998 - 12.2001
repair
Covenant Health Systems
04.1992 - 09.1998
Supervisor, Biomedical Engineering
Flagger Hospital
01.1987 - 04.1992
Senior Radiology Repair Technician
AMII TSS
01.1985 - 01.1987
Technical Support
Philips Healthcare
Regis Collage COMP TIACertified Classroom Instructor Philips UniversityProject Management Foundation Course Multiple OEM CoursesThat can be given on request - undefined
Academy of Health Sciences US Army
High school Diploma - undefined
L-M High School
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