Dale Leonard
Holiday
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Self-motivated and driven to succeed. Excited to begin new challenge with successful team.
Overview
17
17
years of professional experience
Work History
Processing Team Lead
AAA Auto Club Group
Tampa
03.2022 - Current
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Review completed work to verify consistency, quality and conformance.
- Coordinate with managers to identify skill or knowledge gaps and implement training needs.
- Analyze training needs to develop new procedures or modify and improve existing.
- Organize team activities to build camaraderie and foster pleasant workplace culture.
- Plan and lead team meetings to review business results and communicate new and ongoing priorities.
- Investigate accounting discrepancies and implement effective solutions to resolve concerns and prevent future problems.
Processing Associate
AAA Auto Club Group
Tampa
02.2021 - 03.2022
- Performed imaging, data entry and verifying tasks to keep office workflows running smoothly.
- Collaborated with other company employees to understand data requirements, searching databases and performing inquiries to locate specific data items needed.
- Identified, corrected and reported data entry errors.
- Revised standard operating procedures to reflect current practices.
- Trained new hires and cross-trained staff members to do other jobs within business, increasing job skills and productivity.
- Eagerly took on new self-directed tasks and special projects.
Licensed Insurance Agent
AAA Auto Club Group
Tampa
04.2019 - 02.2021
- Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Analyzed customer needs and provided best options, upselling products and services.
- Pursued continued professional development through insurance workshops, course and webinars.
- Collaborated with others to discuss new creative opportunities.
Restaurant Manager
Steak n' Shake
Port Richey
04.2009 - 04.2019
- Developed the first "Gold Standard" store in the entire company.
- Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
- Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Managed approximately 50 employees and ensured optimal productivity.
- Handled accounting functions such as payroll administration, invoicing and budget administration in an independent and efficient fashion.
- Hired employees and processed hiring-related paperwork.
Education
Associate of Arts - General
St Petersburg College
Tarpon Springs, FL2017
Skills
- Excel
- Microsoft Word
- Operations Management
- Recruitment and training
- Quality Assurance
- Analytical research
Timeline
Processing Team Lead
AAA Auto Club Group
03.2022 - Current
Processing Associate
AAA Auto Club Group
02.2021 - 03.2022
Licensed Insurance Agent
AAA Auto Club Group
04.2019 - 02.2021
Restaurant Manager
Steak n' Shake
04.2009 - 04.2019
Associate of Arts - General
St Petersburg College