Dale Ludtke
Sedro-Woolley,WA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
27
27
years of professional experience
Work History
Project Coordinator
Great Floors
04.2023 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Responded to requests for information on materials to inquiring parties.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Project Coordinator
Great Floors
12.2019 - 04.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.salsa
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Trained and mentored new project coordinators.
Sales Associate
Ron's Food Mart
12.2018 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Assistant General Manager
Red Robin
01.2017 - 11.2017
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Collaborated with other departments to establish productive and timely completion of projects.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager of Food Service
Buffalo Wild Wings
02.2016 - 07.2017
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Reviewed and approved employee schedules and timesheets.
- Oversaw training of more than fifty team members.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Operating Partner
PF Changs Restaurant
10.2010 - 11.2015
- Determined appropriate financial goals and administered budgets to control expenses.
- Managed effective customer service and quality assurance programs to protect business reputation.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Implemented new learning strategies depending upon employees' skill levels.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
Server Trainer
PF Changs Restaurant
12.2008 - 10.2010
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server, Expo, Cook, DMO, Trainer
Red Robin
06.1996 - 12.2008
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Served food and beverages promptly with focused attention to customer needs.
- Communicated closely with servers to fully understand special orders for customers.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
No Degree - General Studies
Lane Community College
Eugene, ORHigh School Diploma -
Kennewick High School
Kennewick06.1997
Skills
- Verbal and Written Communication
- Schedule Oversight
- Presentation Creation and Delivery
- Research
- Materials Take-Offs
- Project Facilitation
- Schedule Management
- Sales
- Corrective Actions
- Organizational Performance
- Shift Coverage
- Risk Management
- Employee Scheduling
- Technical Analysis
- Training and Development
Accomplishments
- NRO (New Restaurant Opening) International Team for PF Changs.
- CDT (Certified Designated Trainer; been long rebranded as a new position however) in six out of eight departments with Red Robin.
- As a Store Manager internationally acted as the Corporate Training Manager, while running the highest volume store worldwide. During my tenure, eighty percent of the managers in my region were developed by myself. Over forty managers, Six General Managers and a Area Manager.
- Flagship store in Dubai, with the brand winning best Restaurant in Dubai three out of four years.
- Was the second highest selling retail salesperson at the Kennewick Great Floors.
- Was the "go-to" for staff getting help at the Kennewick Branch. Spending time as the ad-hoc Retail trainer in the location.
- Multiple "Employee of the Month" awards between Kennewick and Burlington.
Timeline
Project Coordinator
Great Floors
04.2023 - Current
Project Coordinator
Great Floors
12.2019 - 04.2023
Sales Associate
Ron's Food Mart
12.2018 - 12.2019
Assistant General Manager
Red Robin
01.2017 - 11.2017
General Manager of Food Service
Buffalo Wild Wings
02.2016 - 07.2017
Operating Partner
PF Changs Restaurant
10.2010 - 11.2015
Server Trainer
PF Changs Restaurant
12.2008 - 10.2010
Server, Expo, Cook, DMO, Trainer
Red Robin
06.1996 - 12.2008
No Degree - General Studies
Lane Community College
High School Diploma -
Kennewick High School