Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dale Martin

Shipping Manager
Akron,OH

Summary

Shipping manager with 8 years of experience in picking products, packaging orders, maintaining close attention to detail throughout the shift, fast pace workflow to meet meet or exceed time expectation. Dealing with high value packages, ensuring safe arrival. Customer service and problem solving, through email and in person. I has also traveled to events where we work face to face with many customers, processing as many transactions as possible all the while maintaining accuracy and friendly attitudes. These events are extremely fast paced and much of the time as soon as we finish a transaction we begin another. I have a few years of cash register experience. Some from working in fast food restaurants. Dishwashing from one dine-in, all of which required cleaning and sanitization regularly. I believe my work ethic and strong attention to detail are my better attributes and will lend themselves to the Janitorial/Custodial job I am seeking. I'm a hard worker, I take pride in my work and value the results of the effort I put into something. I can work with a team or on my own and do not need to be supervised to be productive. I believe given the opportunity I can be a valuable part of you team, I appreciate you taking the time to read this!

Overview

8
8
years of professional experience

Work History

Shipping Manager

Full Grip Games
Akron, Ohio
02.2017 - Current
  • Coordinated shipping schedules to ensure timely delivery of game products.
  • Oversaw packaging processes to meet product specifications and quality standards.
  • Trained team members on shipping procedures and best practices.
  • Monitored compliance with shipping regulations and company policies.
  • Led efforts to streamline workflows in the shipping department for increased efficiency.
  • Provided detailed reports on delivery status to management teams.
  • Organized storage areas to maximize movement and minimize labor.
  • Utilized problem solving skills to resolve any issues encountered during the shipping process quickly and efficiently.
  • Tracked inventory levels, replenished stock as needed, and maintained records of shipped items using computer software programs.
  • Organized and managed the loading, unloading, packing and shipping of products.
  • Tracked shipments and promptly addressed delivery discrepancies and delays.
  • Communicated effectively with internal departments regarding order fulfillment needs.
  • Supervised warehouse staff in order to ensure efficient use of resources when packaging items for shipment.
  • Trained and supervised shipping department staff, enforcing company policies and industry best practices.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Inspected item packaging, labels and barcodes for accuracy.
  • Established transportation cost standards and economical shipping practices.
  • Implemented cost-effective methods, carriers, and routes to optimize shipping and receiving strategies.
  • Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Identified opportunities for improvement within the current operations process flow.
  • Analyzed the cost-effectiveness of various modes of transportation such as air freight or ground delivery.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Prepared inventory for shipment by attaching tags and labels.
  • Consistently met company and department objectives within budget and time constraints.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.
  • Identified opportunities to reduce cost and improve productivity.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash register and ensured accurate cash handling procedures.
  • Assisted customers in locating products and provided excellent service.
  • Maintained cleanliness and organization of the checkout area and surrounding displays.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Handled customer inquiries and resolved issues with patience and professionalism.
  • Restocked merchandise on shelves to maintain product availability for customers.
  • Adhered to store policies regarding safety and loss prevention measures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Used suggestive selling techniques to promote add-on sales.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Offered customers carry-out service at completion of transaction.
  • Adhered to social distancing protocols and wore mask or face shield.

Line Cook

BurgerFi
Cuyahoga Falls, Ohio
07.2016 - 02.2017
  • Prepared and cooked high-quality burgers and sides following standard recipes.
  • Maintained cleanliness and organization of kitchen workstations during shifts.
  • Collaborated with team members to ensure timely meal service during peak hours.
  • Monitored food inventory and communicated supply needs to management effectively.
  • Followed food safety guidelines to ensure proper handling and storage of ingredients.
  • Operated kitchen equipment safely while preparing meals in a fast-paced environment.
  • Engaged with customers to accommodate special requests and dietary restrictions.
  • Cooked multiple orders simultaneously during busy periods.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Communicated effectively with other staff members regarding orders and menu changes.
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Kept stations stocked and ready for use to maximize productivity.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Followed health and safety standards to ensure safe working environment for employees and customers alike.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Stocked and restocked kitchen supplies as needed.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Grilled and deep fried various foods from meats to potatoes.
  • Plated dishes according to restaurant presentation standards before delivering them to customers.
  • Monitored product freshness and rotation dates to maintain quality assurance standards.
  • Inspected equipment for cleanliness prior to use every shift.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Responded quickly to any customer complaints or concerns about their dining experience.
  • Washed and peeled ingredients to prepare for different meals and recipes.
  • Organized the storage area to ensure that all necessary items were readily accessible.
  • Adhered to portion controls and presentation specifications.
  • Prepped garnishes to reduce wait times during lunch and dinner rush.
  • Adhered to sanitation policies at all times when handling food products.
  • Carried pans and trays of food to and from work stations, stove, and refrigerator.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Executed proper techniques when preparing menu item ingredients.

Dishwasher

Burntwood Tavern
Cuyahoga Falls, Ohio
02.2014 - 06.2014
  • Cleaned and sanitized dishware, utensils, and kitchen equipment efficiently.
  • Operated dishwashing machine to ensure timely cleaning of all items.
  • Assisted team members by restocking supplies as needed during busy shifts.
  • Maintained cleanliness of the dishwashing area to meet health standards.
  • Collaborated with kitchen staff to manage high-volume service demands effectively.
  • Disposed of waste and recycling in accordance with restaurant guidelines.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Ensured that workstations were kept neat and tidy throughout the shift.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Sanitized surfaces after each use following standard sanitation practices.
  • Followed all safety guidelines while handling sharp objects like knives or forks.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Replaced clean utensils in storage bins for easy access.
  • Disposed of glassware that had been broken or chipped according to safety procedures.
  • Informed supervisors immediately if any machine malfunctions were observed during operation.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery, and cooking equipment.
  • Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.
  • Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
  • Hand-washed items unsuitable for machine washing.
  • Used pressurized faucet sprayer effectively to wash large quantities of dishes.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.

Cashier

Arby's
Cuyahoga Falls, Ohio
07.2013 - 02.2014
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash register and ensured accurate cash handling procedures.
  • Assisted customers in locating products and provided excellent service.
  • Maintained cleanliness and organization of the checkout area and surrounding displays.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Handled customer inquiries and resolved issues with patience and professionalism.
  • Restocked merchandise on shelves to maintain product availability for customers.
  • Adhered to store policies regarding safety and loss prevention measures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Helped with purchases and signed customers up for rewards program.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.

painter prepper

Color Coat

Education

High School Diploma -

Schnee Learning Center
Cuyahoga Falls, OH
06-2013

Skills

  • Logistics and inventory management
  • Cost optimization
  • Compliance monitoring
  • Customer service and relationship building
  • Carrier selection and order fulfillment
  • Shipment processing
  • Route optimization
  • Inventory auditing
  • Team leadership
  • Problem resolution
  • Training development
  • Adaptability and flexibility
  • Point of sale proficiency
  • Cleaning and sanitizing
  • Hospitality and accommodation
  • Sales expertise
  • Inventory control
  • Cash register systems
  • Quality assurance
  • Attention to detail
  • Upselling techniques
  • Order verification
  • Credit card processing
  • Scanner operations
  • Order taking
  • Product knowledge
  • Basic math skills
  • Dependability and reliability
  • Returns processing professionalism
  • Product restocking
  • Conflict resolution
  • Money handling
  • Loss prevention
  • Punctuality
  • Online orders preparation
  • Empathy and patience
  • Refund handling
  • Transaction handling
  • Effective communication

References

References available upon request.

Timeline

Shipping Manager

Full Grip Games
02.2017 - Current

Line Cook

BurgerFi
07.2016 - 02.2017

Dishwasher

Burntwood Tavern
02.2014 - 06.2014

Cashier

Arby's
07.2013 - 02.2014

painter prepper

Color Coat

High School Diploma -

Schnee Learning Center

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Dale MartinShipping Manager