Dale Martinez
Pueblo,CO
Summary
Diligent CNA with solid background in behavioral health care. Adept at fostering patient engagement through therapeutic activities and supportive interventions. Proven ability to manage crisis situations and collaborate effectively with multidisciplinary teams.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Eating Recovery Center
10.2024 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Sales Associate
Guitar Center
06.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
CNA
The Center at ParkWest
05.2021 - 08.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Assistant Director of Security
Professional Security Consultants
07.2008 - 12.2021
- Collaborated with local law enforcement agencies to ensure a safe and secure environment for all personnel.
- Established strong relationships with community stakeholders to promote open communication channels regarding security concerns or incidents.
- Spearheaded risk assessment projects, identifying potential threats and developing mitigation strategies accordingly.
- Streamlined visitor management processes, enhancing both efficiency and overall customer satisfaction.
Sales Associate
Samuels Jewelers
12.2017 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Account Manager
The Krelman Company
12.2005 - 07.2008
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Shipping and Receiving Manager
Nike
10.2000 - 11.2005
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
Customer Service Representative
Banquet-Schusters Bakery
03.1996 - 10.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Pueblo County High School
Pueblo, CO05-1989
Skills
- Conflict de-escalation
- Documentation skills
- De-escalation Strategies
- Mental Health Support
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification - American Heart Association
- Certified Nurse Aide- Colorado Board of Nursing
Timeline
Behavioral Health Technician
Eating Recovery Center
10.2024 - Current
Sales Associate
Guitar Center
06.2023 - 09.2024
CNA
The Center at ParkWest
05.2021 - 08.2024
Sales Associate
Samuels Jewelers
12.2017 - 03.2018
Assistant Director of Security
Professional Security Consultants
07.2008 - 12.2021
Account Manager
The Krelman Company
12.2005 - 07.2008
Shipping and Receiving Manager
Nike
10.2000 - 11.2005
Customer Service Representative
Banquet-Schusters Bakery
03.1996 - 10.2000
High School Diploma -
Pueblo County High School
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