Dale Massey
CI/PMO Manager
RAGLAND,AL
Summary
Dynamic CI/PMO Manager and IT Support Manager with a proven track record of overseeing complex, multi-project portfolios from planning to final acceptance. Demonstrated expertise in leadership, risk management, strategic initiatives, and mentoring high-performing teams. Adept at collaborating with executive leadership, engaging stakeholders, and allocating resources effectively to ensure projects meet quality standards and regulatory requirements. Known for continuous improvement, strong communication skills, and the ability to excel in fast-paced, high-impact environments.
Overview
33
33
years of professional experience
1
1
year of post-secondary education
Work History
CI/PMO Manager
Thompson Tractor Company
Birmingham, AL
03.2021 - Current
- Lead multiple high-profile IT and business projects from award to final acceptance, collaborating with executive stakeholders to define scope, objectives, and timelines
- Coordinate project scoping and budgeting to ensure accurate resource planning and alignment with stakeholder expectations throughout the project lifecycle
- Engage with senior executives, customers, and cross-functional teams to align project goals with organizational strategy
- Manage project risks by identifying potential issues early, developing mitigation strategies, and ensuring compliance with quality standards and regulatory requirements
- Implement process enhancements to reduce operational costs and improve delivery timelines
- Utilize KPI tracking and data analysis to identify trends, leading to proactive problem-solving and reduced downtime
IT Support Manager
Thompson Tractor Company
03.2012 - 03.2021
- Led a high-performing team of 5 Support Analysts, overseeing daily operations and delivering support to 1,300+ end-users
- Mentored team members through performance reviews, goal-setting, and professional development, ensuring a culture of continuous growth
- Developed and administered budgets for hardware, software, and consulting services, achieving cost-effective solutions
- Maintained vendor relationships to optimize resource availability and project outcomes
- Supervised large-scale technology deployments (SCCM, GPO, Security Groups), ensuring quality standards and minimal business disruption
- Created documentation and knowledge base articles to streamline team efficiency, reducing average resolution time
Service Desk Representative
Thompson Tractor Company
11.2005 - 03.2012
- Handled multi-tier hardware/software support via phone, email, and remote desktop, achieving a high rate of first-call resolution
- Developed automation scripts for software installations, decreasing manual deployment time and enhancing efficiency
- Managed Active Directory and SCCM deployments, ensuring smooth user data migrations and minimal downtime
Certified Diesel Mechanic
Thompson Tractor Company
Birmingham, AL
11.1995 - 03.2005
- Determined profit margins of rebuild vs replace with new
- Replacement components, aligning maintenance decisions with budget constraints
- Conducted engine dynamometer testing under strict quality and safety guidelines, ensuring reliability and performance
Diesel Mechanic
United States Marine Corps
03.1992 - 10.1995
- Achieved rank of E4 - Corporal; recognized for leadership, meticulous attention to detail, and exemplary performance
- Completed specialized military education in Automotive Organizational Maintenance
Education
Project Management Leadership & Communication -
Project Management Institute
Birmingham, ALIT Project Management - undefined
Global Knowledge University
Atlanta, GAOrganizational Leadership - undefined
Dale Carnegie
Birmingham, ALHigh School Diploma -
Valley High School
Smithers, WV 06.1990 - 08.1991
Skills
- Program Management
- Proactive Stakeholder Relations
- Process Optimization
- Team Development
- Risk Evaluation & Strategy
- Resource Management
- Microsoft Office Proficiency
- Critical Thinking and Analysis
- Travel Coordination
Additional Information
Open to travel to oversee project sites, meet stakeholders, and ensure compliance, Meets requirements for roles involving travel and site supervision, Available upon request
Why I Am A Great Fit
- Proven Multi-Project Leadership: Successfully managed concurrent initiatives, allocating resources, and mentoring teams for top performance.
- Executive Collaboration: Well-practiced in engaging with C-suite leadership to align projects with strategic business objectives.
- Strong Analytical & Organizational Skills: Adept at risk identification, mitigation planning, and meeting quality/regulatory standards.
- Fast-Paced Environment Success: Thrives in dynamic settings, consistently delivering high-impact results on schedule and within budget.
Personal Information
Authorized To Work: No sponsorship required
Accomplishments
Recent Project Accomplishments
Campus Security System Implementation
Role: Project Manager
• Led the design and implementation of a comprehensive security system, integrating surveillance cameras and door access controls to enhance facility security.
• Managed cross-functional teams, external vendors, and stakeholders, ensuring seamless installation and system functionality.
• Delivered project on time and within budget, improving security oversight and access management.
Timeline
CI/PMO Manager
Thompson Tractor Company
03.2021 - Current
IT Support Manager
Thompson Tractor Company
03.2012 - 03.2021
Service Desk Representative
Thompson Tractor Company
11.2005 - 03.2012
Certified Diesel Mechanic
Thompson Tractor Company
11.1995 - 03.2005
Diesel Mechanic
United States Marine Corps
03.1992 - 10.1995
High School Diploma -
Valley High School
06.1990 - 08.1991
IT Project Management - undefined
Global Knowledge University
Organizational Leadership - undefined
Dale Carnegie
Project Management Leadership & Communication -
Project Management Institute
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