Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

DALE MINDAK

Scottsdale,AZ

Summary

Dynamic and results-driven HR and Benefits professional with over 20 years of specialized expertise in benefits administration. Extensive expertise with managing and administering comprehensive employee benefit programs with proficiency in HRIS and payroll systems. Vast comprehension of federal and state employee benefit regulations, and adept at working closely with senior management while handling confidential information with exceptional discretion. Known for stellar problem-solving abilities and a relentless commitment to delivering outstanding customer service.

Knowledgeable benefits professionalwith robust background in benefits administration, ensuring seamless implementation of employee benefits programs. Known for effectively managing enrollment processes and resolving employee queries with high degree of accuracy. Demonstrated strong skills in benefits plan analysis and regulatory compliance. Benefits administration professional with comprehensive background in managing employee benefits programs and streamlining processes. Proven track record in enhancing benefit offerings and maintaining regulatory compliance. Collaborative team player focused on delivering optimal results and adapting to evolving organizational needs with reliability and flexibility.

Overview

24
24
years of professional experience

Work History

Benefits Administrator

Sante Operations, LLC
Scottsdale, AZ
05.2023 - 01.2025
  • As an experienced Benefits Administrator, I spearheaded the design, recommendation, and implementation of innovative benefits programs. I meticulously examined potential plan designs and cost changes to optimize benefits offerings. Lead annual Open Enrollments from end to end which included creating annual benefits guide and file feeds. Acting as the primary liaison for plan vendors, I documented and maintain administrative procedures for assigned benefits processes. I oversaw daily benefits processing, including enrollments, COBRA, terminations, changes, beneficiaries, disability and accident claims
  • Key Responsibilities:
  • Successfully developed, launched and administered companies first Wellness Program.
  • Cultivated partnerships and relationships with all third-party vendors.
  • Gathered employee data and managed the processing of monthly billings, preparing vouchers for administrative fees for all group plans.
  • Conducted thorough plan audits and organize data for actuarial assessments, collaborating with actuarial evaluation task forces.
  • Provided exceptional customer service to both internal and external employees, utilizing strong communication skills to enhance understanding of the company’s benefits package.
  • Designed and distribute materials for benefits orientations and annual open enrollment.
  • Trained and supported HR Associates across multiple offices in multiple states.

Benefit Specialist

Paper Source, Inc.
09.2015 - 07.2022
  • Responsible for coordinating benefits for 2,200+ employees. Key Responsibilities:
  • Successfully transitioned the company from fully funded to self-insured in 2017.
  • Led annual Open Enrollments, including designing OE processes, employee communication, and compliance documentation (e.g., SPD).
  • Served as the main point of contact for third-party service providers, including FMLA, COBRA, STD/LTD, Life Insurance, and Mass Transit.
  • Compiled, analyzed, and reported on benefit data to evaluate plan cost-effectiveness and identify opportunities for improvement.
  • Developed and delivered Open Enrollment presentations to educate senior staff and employees about benefit plan changes and legislative requirements.
  • Monitored plan participant eligibility to ensure compliance with plan provisions and government regulations.
  • Responded promptly to benefit-related questions and concerns from team members via email and phone.
  • Facilitated new hire onboarding, covering benefits and 401(k) orientation.
  • Performed monthly audits to reconcile benefit plans and related invoices, managing reconciliations and discrepancy reports.
  • Collaborated with IT and Payroll to support benefit-related systems and processes, streamlining data and enhancing the Open Enrollment online tool.
  • Reported and investigated work-related incidents and injuries.

Human Resources Benefits Administrator (Contract Position)

Rush University Medical Center
Chicago, IL
05.2014 - 02.2015
  • As an HR Benefits Administrator, I excelled in providing exceptional customer service and prompt resolutions to benefit-related queries for RUMC employees. My key responsibilities included:
  • Resolving benefit questions, interpreting policies, and managing tuition reimbursement submissions.
  • Coordinating and executing large-scale projects within strict deadlines.
  • Preparing and communicating comprehensive benefit programs, open enrollment, and retirement options to current and former RUMC employees.
  • Administering and processing RUMC’s LEAP Enhancement Tuition Program.
  • Analyzing monthly vendor invoices to ensure accurate billing before payment.
  • Assisting the Benefits Manager with special projects, demonstrating adaptability and teamwork.

Human Resources/Office Manager (Contract Position)

The Aesthetic Institute of Chicago
Chicago, Illinois
03.2014 - 05.2014
  • During a high-growth period, I was brought on to assist two Plastic Surgeons, a receptionist, and a patient coordinator on critical projects, which involved:
  • Coordinating patient scheduling, ensuring practice compliance, and managing Medicare billing and setup.
  • Providing exemplary patient/customer service, handling medical records scanning, and offering EMR/EMR Training.
  • Updating the CPT system and managing order inventory.
  • Crafting and generating insightful reports to identify areas of increased business revenue and prioritize business development.

Human Resources & Ambassador of Culture Innovation

Vosges Haut Chocolat
Chicago, IL
06.2011 - 04.2013
  • I played a pivotal role in establishing a functional HR department for a growing manufacturing company with locations in IL, NV, NY, and CA. My responsibilities included:
  • Challenged the status quo to ensure fundamental HR practices were executed correctly.
  • Transformed HR service delivery to align with business needs.
  • Resolved complex people issues and facilitating regular change conversations with management and senior leadership.
  • Delivered executive coaching to support organizational growth.

Human Resources Specialist

LGIC
12.2006 - 12.2010
  • In a highly challenging work environment across Arizona and California, I drove efficiencies by:
  • Worked to change company culture and to undesirable behaviors to influence senior managers to become more accountable for their people issues and job performance.
  • Collaborated with an off-site corporate HR team on projects aimed at driving organizational change.

Employee Benefits Specialist / Human Resources Manager

Arizona State University – Public Events
01.2001 - 03.2005
  • As an Employee Benefits Specialist:
  • Advised campus employees on multiple group medical plans, 403(b), and 125 retirement plans.
  • Facilitated weekly onboarding programs and benefit enrollments.
  • Promoted to HR Manager for Public Events.
  • Promoted to Human Resources Manager, I led the HR function across three venues within a fast-paced University Public Events department, overseeing 45 full-time employees, 100 part-time team members, and 290 volunteers. My key achievements included:
  • Succession planning, performance management, and training and development.
  • Department re-organization and professional development initiatives.

Education

Bachelor of Arts - HR/Business

DePaul University, Chicago, IL
06.1996
  • International Foundation of Employee Benefits Plan – IFEBP
  • Society for Human Resources Professionals -SHRM

Skills

  • Effective communication
  • Benefits administration expertise
  • Enrollment procedures
  • Engagement activities

Accomplishments

Created and launched a companywide Wellness Program in 2024.

Through monthly vendor audits, I was able to identify over $10K in credits due to to the employer.

Successfully implemented an online Open Enrollment tool in ADP Workforce Now.

Timeline

Benefits Administrator - Sante Operations, LLC
05.2023 - 01.2025
Benefit Specialist - Paper Source, Inc.
09.2015 - 07.2022
Human Resources Benefits Administrator (Contract Position) - Rush University Medical Center
05.2014 - 02.2015
Human Resources/Office Manager (Contract Position) - The Aesthetic Institute of Chicago
03.2014 - 05.2014
Human Resources & Ambassador of Culture Innovation - Vosges Haut Chocolat
06.2011 - 04.2013
Human Resources Specialist - LGIC
12.2006 - 12.2010
Employee Benefits Specialist / Human Resources Manager - Arizona State University – Public Events
01.2001 - 03.2005
DePaul University - Bachelor of Arts, HR/Business

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