Dale Poole

Responsible for hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity. • Planning and organizing staff, direct and control the day-to-day operations of the hub • Responsible for managing and assigning employees to ensure the efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including (in conjunction with the line haul department) the movement, tracking and administration of trailers • Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. • Determines opportunities for improvement of key metrics and executes action plans to achieve results •Educates hub staff, including other management employees, and ensures compliance with all FXG policies/procedures and applicable governmental regulations. • Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals • Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters •Investigates, resolves and/or escalates customer service issues, as appropriate. • Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, and dock safety.

I am also responsible for running central control and EYMS which controls the entire building throughout the Twilight sort. I was part of managing the sort which ran the most volume during the third week of peak FY24 at 1.4 million packages processed.

Certifications: TMS, EYMS, Central Control, Switcher, Forklift, Tugger, Walkie

• Improved operational efficiency by streamlining processes and implementing cost-saving measures.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Handled staff training initiatives aimed at upscaling the workforce to meet dynamic industry demands.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

Responsible to report assist and answer directly to the Assistant Hub Manager. • Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone • Reviews, researches and/or enters data in various systems to support respective functional area • Compiles data and provides various regular and ad hoc reports to management for review and determination • Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues • Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review • Responsible for records management tasks such as maintenance, destruction and inventory In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: Additional Quality Assurance/Loss Prevention essential functions: • Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer • Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day • Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy • Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.

• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
• Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Contributed to increased productivity by working effectively in high-pressure situations.
• Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
• Supported team morale by fostering positive communication and collaboration among coworkers.
• Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
• Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
• Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes.
• Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
• Elevated workplace safety awareness through ongoing training, reducing incidents of injury on the job.
• Upheld security measures by screening packages according to established protocols and reporting any suspicious items promptly.
• Contributed to cost savings initiatives by identifying opportunities for recycling materials during the packaging process.

Responsibilities: managing a small team of file clerks to print/price labels/signs and tag shelves and displays with price tags; delegate work to employees to ensure an average of 10,000 tags are displayed and updated per week; manage file clerks and train new employees; create schedules weekly.

• Developed effective communication channels between departments, fostering collaboration on planogram changes and pricing initiatives.
• Managed price change workload effectively, ensuring timely completion of all tasks within deadlines.
• Enhanced team productivity by implementing efficient scanning processes and strategies.
• Streamlined inventory management tasks for improved accuracy and reduced discrepancies.
• Optimized store layouts with precise product placement, resulting in a better shopping experience for customers.
• Coordinated with department managers to ensure proper execution of pricing updates and sales promotions.
• Trained and mentored new scan coordinators, promoting teamwork and boosting overall efficiency.
• Conducted regular audits to maintain accurate pricing information, minimizing errors and customer complaints.

Responsibilities: managing 20-40 employees daily; giving tasks to cashiers, self-check-out cashiers, courtesy clerks, and guest care associates; had to follow a corporate QueVision system daily; handled customers with questions, concerns, complaints, and issues; handle customer/employee disputes and conflicts; created and followed a schedule (employee roster) and keeping employee breaks and lunches on time.

• Improved team efficiency by streamlining processes and implementing new workflows.
• Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
• Increased project completion rates by prioritizing tasks and effectively delegating responsibilities to team members.
• Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
• Developed comprehensive training programs for new employees, increasing overall productivity levels.
• Established clear lines of communication within the team, fostering collaboration and teamwork.
• Implemented regular performance reviews, providing constructive feedback and setting achievable goals for improvement.

Responsibilities: Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases. Resolves customer issues and answers questions. Bags purchases if needed. Processes return transactions. Bagging products quickly and appropriately without damaging the products and the paper or plastic bag.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Prevented loss by vigilantly monitoring potential theft or fraud situations in store.