Dale Privett
Benton,AR
Summary
Highly experienced and highly motivated. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Skills Ability to lead teams Excellent Time Management Proficiency in Microsoft Office Word, Excel and Outlook. Ability to plan and supervise the work of others Excellent skills in communicating Professional and efficient Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Service Manager
D&H United Fueling Solutions
Littlerock, AR
03.2023 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Monitored service performance metrics to identify areas of improvement.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Resolved customer complaints quickly and effectively.
- Performed root cause analysis on recurring problems encountered by customers.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Created detailed reports on service activities for senior management review.
- Reviewed customer billing statements for accuracy prior to release.
- Reviewed inventory levels and ordered supplies to keep products in stock.
Facilities Maintenance /Plant Operations Supervisor
Carti Cancer Center
Little Rock, AR
07.2013 - Current
- Lead the facilities team in the day to day maintenance of the main campus and outside facilities, prioritizing the needs of each facility
- Manage the Building Automation System and the Swiss Log pneumatic tube system
- Oversees outside contractors and work being performed after hours along with responding to any and all building emergencies
- Ordering of supplies and tools for the maintenance dept
- Manages the access control systems Lenel and DSX.
- Created budgets for capital projects related to plant operations.
- Directed the daily operations of a manufacturing plant, ensuring compliance with safety regulations and production goals.
- Ordered supplies needed for daily operations as required.
- Assessed staffing needs based on projected workloads.
- Monitored employee performance, providing guidance and coaching as needed.
- Managed disciplinary actions when necessary according to company policy.
- Maintained accurate records of inventory levels, purchases, repairs.
Owner/Supervisor
D&D Remodeling
Bryant, Arkansas
01.2003 - 06.2013
- Supervised and ran operations for the remodeling of homes and commercial property
- Bid jobs
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Recruited, hired and trained initial personnel
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Education
Arkansas Tech University
Russellville, ARCaruthersville High School
Caruthersville, MoSkills
- Ability to lead teams
- Excellent Time Management
- Proficiency in Microsoft Office Word, Excel and Outlook
- Ability to plan and supervise the work of others
- Excellent skills in communicating
- Professional and efficient
- Staff Supervision
- Customer Service Management
- Budget Control
- Inventory Management
- Schedule Management
- Resource Allocation
- Estimating and Quoting
- Service Documentation
- Employee Training and Development
- Workplace Safety
- Performance Evaluations
- Customer Service
- Supply procurement
- Project Planning
- Time Management
- Vendor Sourcing
- Contract Management
- Maintenance Planning
Timeline
Service Manager
D&H United Fueling Solutions
03.2023 - Current
Facilities Maintenance /Plant Operations Supervisor
Carti Cancer Center
07.2013 - Current
Owner/Supervisor
D&D Remodeling
01.2003 - 06.2013
Arkansas Tech University
Caruthersville High School
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