Dale Ramroop
Oldsmar,FL
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
13
13
years of professional experience
Work History
Manager of Operations
Bridgestone Retail Operations
11.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed customer loyalty programs to increase customer satisfaction.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Defined clear targets and objectives and communicated to other team members.
- Developed and maintained positive relationships with customers to build rapport and trust.
Store Manager
Monroe Brakes And Muffler
04.2020 - 10.2023
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Bridgestone Retail Operations
09.2010 - 02.2020
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Assisted with hiring, training and mentoring new staff members.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Education
Bachelor of Science - Finance
University of South Florida
Tampa, FL12.2014
Bachelor of Science - Marketing
University of South Florida
Tampa, FL12.2014
Skills
- Delegation
- Sales Coaching
- Effective leader
- Staff training/development
- Decision-Making
- Sales Strategies
- Revenue Growth
- Customer Retention
- P&L Management
- Business marketing
- Relationship Building
Languages
French
Limited Working
Timeline
Manager of Operations
Bridgestone Retail Operations
11.2023 - Current
Store Manager
Monroe Brakes And Muffler
04.2020 - 10.2023
Store Manager
Bridgestone Retail Operations
09.2010 - 02.2020
Bachelor of Science - Finance
University of South Florida
Bachelor of Science - Marketing
University of South Florida