Dale Richards

Work History

Purdy's Public House

09.2019 - 04.2025

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Contributed to inventory management by monitoring stock levels.
Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Assessed data analytics reports related to booking patterns in order to optimize staffing levels during peak seasons or periods of low demand accordingly.
Handled all reservations for parties and fundraisers. Coordinating drink and food options for each reservation.
Calculated employee hours bi-weekly for payroll.
Maintained and organized all vendor receipts.l

BootLegger's Bar and Grill

09.2015 - 11.2018

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Contributed to a positive work environment through effective teamwork and communication with colleagues.

Schafer's Bar and Grill

06.2012 - 09.2015

Enhanced customer experience with engaging conversations and personalized drink recommendations.
Improved team morale and efficiency, leading by example and offering support during peak hours.
Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Sharkey's Bar

03.2003 - 05.2012

Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.

Double Tree Hotel By Hilton

08.2000 - 06.2001

Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.