Dale Roth
Grove City,OH
Summary
Customer-oriented Store Manager offering over 35 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Customer-oriented General Manager with [Number] years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
12
12
years of professional experience
Work History
General Manager
Petland
Hilliard, OH
01.2023 - 02.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Developed marketing strategies designed to increase brand awareness within target markets.
Store Manager
PetValu/Pet Supplies Plus
Hilliard, OH
07.2019 - 12.2022
- Restocked inventory upon shipment arrival and checked merchandise into back office system to maintain accurate records
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll
- Rotated inventory from oldest to newest to maintain fresh stock
- Maintained current accounts and deposited funds to keep on-site cash low
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Collaborated with District Manager to recruit and develop personnel and cultivate top performance
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals
- Updated store pricing, signage and merchandising to promote specials, sales and discounts
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Minimized financial discrepancies by accurately controlling monthly operations budget
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Built loyal customer base by delivering excellent service and stocking in-demand products
- Corrected operational discrepancies by developing and executing process improvements
- Trained employees on store security, monetary procedures and customer service expectations
- Resolved customer problems by investigating issues, answering questions and building rapport
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits
- Reorganized sales floor to optimize customer flow and improve product visibility
- Oversaw POS operations and cash management to reduce errors
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Fostered healthy team environments to promote collaboration and boost productivity
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Store Manager
Kirkland's Inc.
Sunbury, OH
05.2016 - 06.2019
- Restocked inventory upon shipment arrival and checked merchandise into JDA system to maintain accurate records
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll
- Maintained current accounts and deposited funds to keep on-site cash low
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals
- Updated store pricing, signage and merchandising to promote specials, sales and discounts
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Minimized financial discrepancies by accurately controlling monthly operations budget
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Coached and empowered employees by creating and sharing motivational vision plans
- Trained employees on store security, monetary procedures and customer service expectations
- Resolved customer problems by investigating issues, answering questions and building rapport
- Reorganized sales floor to optimize customer flow and improve product visibility
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths
- Helped customers sign up for loyalty programs and submitted completed paperwork
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Co-Manager
Talbots
Upper Arlington, OH
10.2011 - 05.2016
- Managed the entire shopping experience for the client, putting together outfits and providing personalized style tips
- Helped brand awareness by assisting in merchandising and handling display setups
- Greeted each client and asked questions to determine fashion needs
- Developed long lasting relationships with clients through one-on-one interactions in the store
- Monitored fitting rooms and stockroom, keeping all areas clean, neat and organized
- Performed various administrative duties, including checking invoices, preparing special orders and unloading deliveries
- Marketed other items, including jewelry, shoes and hats, that would complete outfits or boost new wardrobes
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment
- Promoted and supported strong relationships with local community organizations in surrounding area
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services
- Supervised stylist in processing credit, debit, and cash payments to streamline sales
- Encouraged professional growth and talent development in associates to increase performance in all areas
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
- Coached and developed store associates through formal and informal interactions
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Education
High School Diploma -
New Philadelphia High School
New Philadelphia, OH05-1986
Skills
- Store opening and closing procedures
- Employee supervision and motivation
- Team-oriented
- Outstanding communication skills
- Retail inventory management
- Accurate cash handling
- Reliable
- Financial administration
- Purchasing and planning
- Recruiting and hiring
- Employee development
- Operations Oversight
- Expense Control
- Loss Prevention
- P&L Management
- Schedule Management
- Customer Retention
- Budget Forecasts
- Performance Evaluations
- PC Competent
- Team Player
- Safety Assurance
- Problem Resolution
- Deadline-Oriented
Timeline
General Manager
Petland
01.2023 - 02.2024
Store Manager
PetValu/Pet Supplies Plus
07.2019 - 12.2022
Store Manager
Kirkland's Inc.
05.2016 - 06.2019
Co-Manager
Talbots
10.2011 - 05.2016
High School Diploma -
New Philadelphia High School