Dale R. Thompson

Program Manager with extensive experience in multiple industry verticals, specializing in program and project management. Demonstrated success in delivering innovative solutions that enhance subscriber growth, improve subscriber experiences, improve air crew effectiveness, implement new technologies and systems, improve IT services, and drive process improvements. Strong leadership and collaboration skills enable effective cross-functional teamwork, consistently achieving project milestones on time and within budget.

Certified ScrumMaster, Scrum Alliance

Program and Project Delivery

• Updated mobile speed boost features for faster mobile subscriber speed tiers and Apple devices
• First implementation of Thread IoT at a major cable and wireless communications provider
• Successful conversion of legacy core network and subscriber equipment while maximizing subscriber retention
• Successful implementation of cloud native versions of Hansen Catalog and CPQ for a North American broadband service provider
• Successful delivery of new rate plans supporting the launch of world's highest capacity satellite.
• 5-year track record of successful delivery of new features, rate plans, promotions for a major satellite broadband provider.
• Successful build and implementation of a Retail sales channel for a partner satellite broadband provider.

Business Systems Analysis / Testing

• Collaborated with key project/product stakeholders in confirming the business vision and requirements for new handheld devices and rate plans for a multi-million-dollar program comprising 80% of all second half work.
• Led end-to-end testing efforts developing comprehensive use cases, test cases, and test plans using HP Quality Center and DOORS requirements management software products.
• Test Planning – Delivered comprehensive test plans and test cases to validate end-to-end workflows for product purchases, device activations, customer care, and back-end transaction processing,accounting, and financial reporting.
• Completed integration and end-to-end testing for a crew member expense reporting systems for one of the largest international air freight carriers.
• Authored the user manual, application help files, and tool tips for a crew member expense reporting systems for one of the largest international air freight carriers.

Commercial Software Delivery Management

• Led Agile software engineering teams in delivering a crew member expense reporting system and upgraded crew services system supporting ~1,200 crew members for one of the largest international air freight carriers.
• Led the development (solution architecture through implementation) of an aircrew services management SaaS product for passenger airline crews. Developed and presented the vision of the solution, product development roadmap, user interface prototypes, and working software demonstrations with live data from airline partners.
• Co-authored winning RFP responses detailing IT professional services and past performance resulting in 3 wins (JetBlue, Air Canada Jazz, and Alaska airlines) that contributed much needed revenue for a small, privately owned software engineering company. This SaaS solution is not used by over 100 airlines domestically and internationally.
• Proposed, gained acceptance for, and delivered early on a one-year project to eliminate a 100+ defect backlog for one of the largest international air freight carriers.

Outsourced Service Leadership

• Division Startup - Worked the talent acquisition team to source and hire skilled professionals for IT service delivery projects, IT outsourcing, projects, and for IT demand staffing roles. Team size of 20 professionals was built over 6 months.
• Collaborated with project management and systems engineering staff to customize a CMM-compliant software delivery process for the telecommunications sector resulting in CMM level 3 certification, consistent delivery of services, and repeat and new client engagements (accomplished in 9 months).
• Led full-scope software development and testing V&V projects for telecommunications and utility clients including custom software development (Test Management), packaged software integrations (SAP software), overall test management for an SAP customer care implementation, functional and production readiness testing, and contract testing services.
• Led and delivered several firm fixed price completion IT service delivery projects over 2.5 years on time and within budget for a regional Bell operating company customer; achieving profit margins of 28 to 76% (2.7 times plan).
• As an SME and Division Manager, led the definition, resource modelling, skill profiling, pricing, and proposal development for delivering outsourced IT services in the telecommunications, utility, and oil and gas industries.

Project / Program Management – Agile Project Management; PMI-Compliant Project Processes; Fixed Price Program Management; Project Management and Control Systems (earned value management); Business, Contracts, Marketing, and Proposal Management and Cost Volume Development

Technology/Tools – Cloud Computing, Cloud Native Technologies, AWS Essentials; DevOps Essentials; JIRA (Administration), Confluence, Fisheye, and Crucible; GitHub; MS Project; Workfront; Salesforce; ServiceNow; IAM Software (Okta, AWS Cognito); Hansen Catalog, CPQ and Order Management; Smartsheet

Software Engineering and Development – Scrum Master Certification; Lean Software Development; Requirements Analysis and Management; Systems Engineering and Software Development/Maintenance; Java Programming; SAP ERP, SCM, and SRM; Building Distributed Applications with CORBA and Orbix, C and C++ Programming; Object Oriented Systems Analysis and Design; Data Modeling; System Architecture; Joint Application Design; Roadmap and Portfolio Planning

Software Testing – Software Test Planning, Management, and Execution using custom software and automated Tools (various)

Business / Tech Transformation –Team-based focus on business process management: Miller Howard Consulting; Process Design, Management, and Implementation: QualTeam, Inc.; and Facilitated Workshops – Tools and techniques for planning and execution of facilitated sessions, MGR Consulting

• Scrum Alliance