Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dale Schultz

Hastings,MN

Summary

Accomplished Road Service Manager at Hayden Murphy Equipment Company, adept in technical troubleshooting and fostering team leadership. Elevated customer satisfaction by transforming service challenges into loyalty opportunities, significantly enhancing repeat business. Skilled in multitasking, workflow management, and mentoring, consistently delivering high-quality service solutions and operational excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Highly motivated with 32 years of Equipment experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Road Service Manager

Hayden Murphy Equipment Company
06.2023 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Monitored service staff performance and provided feedback for improvement.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Field Service Technician

Hayden Murphy Equipment Company
12.1996 - 06.2023
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Discussed and recommended service options with customers and explained costs involved.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Education

High School Diploma -

Hastings Senior High
Hastings, MN
06.1991

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Reliable and Responsible
  • Employee Training and Development
  • Time Management
  • Conflict Resolution
  • Workflow Management
  • Employee Relations
  • Quality Assurance
  • Office Administration
  • Service Scheduling
  • Work Planning and Prioritization
  • New Employee Hiring
  • Policy and Procedure Enforcement
  • Staff Management
  • Estimating and Quoting
  • Technical Troubleshooting
  • Coaching and Mentoring
  • Technical Support
  • Preventive Maintenance
  • Staff Training and Development
  • Shift Scheduling
  • Staff Supervision
  • Service Order Flow
  • Schedule Management
  • Budget Control
  • Performance Evaluations
  • Teamwork and Collaboration
  • Decision-Making
  • Problem Resolution
  • Computer Skills

Certification

GMK Factory Certified

Timeline

Road Service Manager

Hayden Murphy Equipment Company
06.2023 - Current

Field Service Technician

Hayden Murphy Equipment Company
12.1996 - 06.2023

High School Diploma -

Hastings Senior High

GMK Factory Certified

Dale Schultz