Dale Scoggins
Glendora,ca
Summary
Dynamic and dedicated professional with extensive experience as a Bus Driver at Omnitrans, excelling in vehicle operation and passenger assistance. Recognized for exceptional customer service and conflict resolution skills, ensuring safety and satisfaction while navigating complex routes. Proven ability to maintain order and enhance the travel experience for diverse groups. Creative baker with several years of experience mixing ingredients according to recipes to make baked goods. Well-versed in applying glazes and icings, kneading and preparing equipment. Friendly individual possessing outstanding attention-to-detail and excellent memorization skills. Highly vigilant and reliable with experience in maintaining secure environments for various establishments including retail, corporate, and event settings. Skilled in monitoring surveillance equipment, conducting patrols, and managing access control with keen observation abilities to detect suspicious activities and enforce property rules. Proven track record in de-escalating potential conflicts and effectively communicating with law enforcement to ensure safety and security. Demonstrated impact in previous positions by reducing incidents of theft and ensuring the well-being of employees and visitors through proactive security measures.
Overview
17
17
years of professional experience
Work History
Bus Driver
Mosaic global transportation
Glendora, US
02.2024 - Current
- Driving passengers safely to their destination.
- Maintained order among passengers during trip by enforcing rules of conduct.
- Collected fares and provided route updates and schedule information.
Bus Driver
omnitrans
Montclair, US
10.2024 - 02.2025
- Safely drive passengers to their destination.
- Maintained order among passengers during trip by enforcing rules of conduct.
- Collected fares and provided route updates and schedule information.
- Helped unload luggage from buses upon arrival at destination stops.
- Collected fares, tickets and passes accurately.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Verified that all passengers were seated before operating the bus.
- Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Greeted customers in a friendly manner when boarding the bus.
- Facilitated smooth passenger loading and unloading at designated route stops.
- Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
- Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
- Drove specified routes in compliance with traffic regulations and time schedules.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Reported delays or accidents.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Checked passenger tickets throughout route journey to ensure they had valid tickets for their destination.
- Complied with local traffic regulations and safety requirements for bus operation.
- Handled passenger emergencies or disruptions.
- Maintained vehicle safety by monitoring, instructing and correcting passengers.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Provided route, schedule and fare information to passengers.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Announced stops clearly to help passengers disembark at correct locations.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Helped elderly and disabled passengers board and exit bus.
- Kept bus orderly with strong control over passenger behaviors.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed household errands and other essential duties.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost-savings by developing functional solutions to problems.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Maintained updated knowledge through continuing education and advanced training.
- Operated a variety of machinery and tools safely and efficiently.
- Completed routine maintenance and repair.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Baker
Scripps college
Claremont, US
03.2024 - 07.2024
- Baking desserts for lunch and dinner service
- Maintained temperature, sweep and sanitation logs to document proper conditions.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Mentored baking staff in proper techniques and bakery procedures.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Cut and shaped dough for rolls, bread and various pastries.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Inspected finished products before packaging them up for sale.
FT Transit Operator
King County Metro
Seattle, US
10.2017 - 08.2023
- Company Overview: www.kingcounty.gov.
- Drive the scheduled route.
- Pick up and drop off passengers safely.
- Www.kingcounty.gov
- Managed inventory of supplies such as fare cards, transfer slips, tokens .
- Notified dispatch of any mechanical issues that arose during operation.
- Resolved conflicts between passengers in a professional manner.
- Verified passenger counts at start and end of each route as well as during stops along the way.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Reviewed maps regularly in order to remain familiar with routes and streets within city limits.
- Attended monthly safety meetings to stay updated on company policies and procedures.
- Maintained passenger safety by reporting delays, mechanical issues, and emergencies.
- Paid required tolls and levies on driving routes.
- Followed all laws and regulations while operating bus in a safe manner.
- Regulated vehicle speed and stoppages to meet expected schedules.
- Monitored traffic conditions on assigned route and adjusted schedule accordingly.
- Answered questions and provided insight into local attractions and facility amenities.
- Maintained safe streetcar operations at all times by observing travel and transport rules and standard procedures.
- Maintained safe driving habits to protect property and general public on roadways.
- Responded quickly to emergency situations such as medical emergencies or hazardous road conditions.
- Completed appropriate inspection paperwork and reported results to supervisors.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
Behavior Detection Officer
Transportation Security Administration
SeaTac, US
02.2016 - 10.2017
- As a Master Transportation Security Officer - Behavior Detection Officer (BDO) for TSA, I have performed activities in support of the Behavior Detection and Analysis (BDA) Program, and I make security-based decisions using intelligence, critical thinking, experience, observation, and passenger engagement, as prescribed in the BDO Standard Operating Procedures (SOP) and training.
- Specific duties include:
- Conducts BDA Program duties at assigned airport(s) or other transportation terminals providing commercial service to the public
- Engages in voluntary encounters and casual conversations with individuals to analyze and assess behaviors, and refers individuals for additional screening when criteria are met.
- Develops baseline data, which includes identifying flight destinations, understanding the anticipated composition of travelers associated with the flights, behaviors to be expected, and deviations from those behaviors.
- Assesses multiple individuals simultaneously and uses defined methods to detect unusual behavior.
- Exercises sound judgment while performing passive observation.
- Determines when behaviors have been resolved, based on the completion of Behavior Detection Referral Screening.
- Verifies that appropriate checkpoint procedures are followed if prohibited items or hazardous materials are discovered during a referral.
- Documents identified behaviors used as the basis for referrals.
- Prepares incident reports when law enforcement is involved.
- Ensures that superiors are aware of all ongoing activities.
- Participates in Playbook Plays and joint law enforcement assignments such as Visible Intermodal Prevention Response (VIPR)
- May participate in National Special Security Events (NSSE)
- Responds to breaches of security and/or emergency situations, taking appropriate steps to prevent entry to secure areas.
- Utilizes computer hardware and software to create documents and report information in the appropriate format
- Operates equipment as assigned, e.g
- Cell phone, radio, etc
- May be required to perform Transportation Security Officer (TSO) duties, as assigned
- Made recommendations to improve security procedures and systems.
- Conducted interviews with travelers who exhibited suspicious behaviors to determine if additional security measures are necessary.
- Designed, implemented, and maintained security systems and controls.
- Designed and implemented plans to secure computer files against breach, destruction, or accidental modification.
- Coordinated with other security staff members to ensure compliance with aviation regulations and standards.
- Monitored and evaluated body language, facial expressions, speech patterns, clothing and mannerisms of passengers to detect any unusual behavior.
- Performed searches of baggage and personal items when necessary based on observations made during screening process.
- Protected secure data files and regulated access.
- Developed strategies for detecting possible terrorist threats through observation of passengers' movements and interactions.
- Collaborated with federal agencies such as TSA, FBI, CIA, in order to share intelligence information regarding potential threats.
- Interpreted laws, regulations and directives pertaining to aviation security operations.
- Conducted regular security audits to identify potential threats and vulnerabilities.
- Analyzed data from surveillance systems such as CCTV cameras in order to identify possible threats.
- Utilized various communication devices such as radios, computers, cell phones to communicate with other BDOs regarding suspicious activities or persons observed during screenings.
- Maintained records of passenger screening results and reported any irregularities to supervisor immediately.
Lead Transportation Security Officer & Behavior Detection Officer
Transportation Security Administration
SeaTac, US
08.2008 - 10.2017
- I am trained as a certified Dual Function Lead Transportation Security Officer.
- I am trained for baggage and passenger alarm resolution.
- As a Passenger Screener, I am trained in X-Ray recognition, baggage alarm resolution, procedures for full body pat downs, bulk item pat downs, hand-held metal detector alarm resolution, walk-through metal detector alarm resolution, and ETD alarm resolution.
- As a baggage screener, I am certified in baggage X-ray recognition, OSARP, baggage alarm resolution, and daily maintenance on the ETD machines.
- I was chosen by my supervisors on numerous occasions for OJT mentor, acting lead, and customer service liaison.
- Which includes running a functional lane rotation, making sure breaks and lunches are properly dispersed, solving minor problems with little or no supervision
- I feel my job knowledge, respectful nature, problem solving abilities and customer service skills; have given my co workers, supervisors and managers a high respect for me and my work ethic
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Operated security equipment for screenings using hand wands and X-ray machines.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Guarded restricted areas to prevent unauthorized entry.
- Identified weaknesses in existing protocols and proposed solutions for improvement.
- Monitored and conducted passenger screening.
- Responded quickly and effectively to emergencies involving potential threats against transportation infrastructure or personnel.
- Operated controls on explosive detection system to manipulate and clear images.
- Monitored surveillance footage to identify suspicious activity and potential threats.
- Performed random searches of passengers, luggage, cargo, and vehicles as needed.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
- Directed passengers clearly for quick movement through security screening process.
- Inspected baggage for prohibited items using x-ray machines, metal detectors, explosive trace detection systems.
- Maintained records of all inspections conducted and results obtained.
Education
Some College (No Degree) - Specialty Baking And Pastry
South Seattle Community College
Seattle, WASkills
- Vehicle operation
- Route navigation
- Passenger assistance
- Safety regulations
- Customer service
- Conflict resolution
Timeline
Bus Driver
omnitrans
10.2024 - 02.2025
Baker
Scripps college
03.2024 - 07.2024
Bus Driver
Mosaic global transportation
02.2024 - Current
FT Transit Operator
King County Metro
10.2017 - 08.2023
Behavior Detection Officer
Transportation Security Administration
02.2016 - 10.2017
Lead Transportation Security Officer & Behavior Detection Officer
Transportation Security Administration
08.2008 - 10.2017
Some College (No Degree) - Specialty Baking And Pastry
South Seattle Community College
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