Dale Stolzer
Ballwin,MO
Summary
Skilled Sales and Management Professional with over 30 years experience in Technical Sales and Sales Management. Strong understanding of customer service techniques and sales strategies, resulting in improved client relations. Known for problem-solving skills and ability to consistently deliver high-quality work under pressure. Highly skilled at identifying needs of customers and offering products or services designed to meet those needs.
Overview
38
38
years of professional experience
Work History
Senior Mgr., Accounts, Upgrade and Repair Sales
Otis Worldwide
St Louis, MO
01.2004 - 10.2024
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Provided technical support and advice to customers regarding their repair needs.
- Developed relationships with customers to ensure repeat business and referrals.
- Created estimates for potential repair jobs based on customer descriptions of issues.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Negotiated and closed deals with minimal oversight.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
Lead Sales Representative
Schindler Elevator Corporation
St. Louis, MO
01.2012 - 01.2014
- Developed and implemented sales strategies to increase market share.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Manager, Customer Service and Std. Product Sales
Pandjiris, Inc.
St. Louis, MO
01.1987 - 10.2003
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Directed recruitment, hiring, and training of new staff members.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Developed and implemented Standard Work Process Manual for the Customer Service Department.
Education
Business Administration, Management
Lindenwood University
Saint Charles, MOSkills
- Business performance management
- Organizational development
- Influencing and negotiating
- Industrial engineering
- Strategic planning
- Exceptional written and verbal communication skills
References
References available upon request.
Timeline
Lead Sales Representative
Schindler Elevator Corporation
01.2012 - 01.2014
Senior Mgr., Accounts, Upgrade and Repair Sales
Otis Worldwide
01.2004 - 10.2024
Manager, Customer Service and Std. Product Sales
Pandjiris, Inc.
01.1987 - 10.2003
Business Administration, Management
Lindenwood University
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